Massage Envy Reviews

Name: Massage Envy
Rating: 2.01

2.0 Rating 162 Reviews

23 %

of reviewers recommend Massage Envy

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2.0

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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Massage Envy 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Massage Envy 1 star review on 10th March 2025

Joshua

Massage Envy 1 star review on 12th October 2024

Anonymous

Anonymous // 01/01/2019

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“I scheduled a massage last month. I was very much looking forward to the appointment, and an hour before it was scheduled to begin, I received a call stating that they needed to cancel. They offered to reschedule. While I understand that emergencies can occur, I am a bit disappointed, as this is a business, and I would have expected them to have alternative arrangements in place.If I would have definitely not giving any star.”

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Posted 2 hours ago

“Massage envy is charging me for a membership I cancelled within two days. One month later massage envy dacula Georgia they charge me for a monthly fee and said it was an error. The next month they charge me again. It takes 10 days to process my refund. One month I can understand but two months ths is theft!!! The owner James was contacted both times and not helpful or apologetic at all!!!!”

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Posted 3 days ago

“Not a good massage for experience. I almost walked out. I did not feel anything good. Not that relaxed. Just pushing on me is all the therapist basically did. I have been blessed to have some great massages in my life and this was a zero.”

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Posted 4 weeks ago

“3 stars because I truly love Amber—she’s amazing and the only person I trust for my facials! Unfortunately, I can’t say the same about the management or their reservation system. As a full-time working mom of three, my time is very limited. Getting facials is one of the very few ways I take care of myself. I scheduled an appointment using the app, but accidentally selected the wrong time and ended up with two appointments for the same service—one at 11:30 AM and another at 1:15 PM. I tried to cancel one through the app but couldn’t. The next day was hectic at work, and I wasn’t able to call in. Massage Envy called to confirm or cancel the appointments. I tried calling back, but the line was busy. Later, I received a text asking me to confirm one of the times, which I did—confirming the one I intended to keep. I didn’t receive any follow-up about the other appointment. I even texted back to clarify I only wanted one appointment, but got no response. When I called the day of, I was told I’d be charged for both appointments unless someone else took the second slot. I asked to speak to someone higher up, but the manager told me there was no one else. Her tone felt dismissive and unhelpful. I explained the situation and even sent screenshots showing I had tried to cancel via text—but apparently, I texted the wrong number. How would I know which number is correct if they’re texting from one but expect replies to go to another? Thankfully, someone did take the second appointment, so I wasn’t charged twice. But the whole experience left me frustrated. Amber is exceptional, and I’ll miss seeing her—but I won’t be returning. The manager needs better customer service skills, and the booking system really needs an upgrade. Not everyone can call during regular business hours. If the app worked properly, it would make a huge difference. I hope they improve this soon.”

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Posted 1 month ago

“What stood out most to me about Mrs. Olivia and her team was their meticulous process. Coming from a tech background, I really appreciated their data-driven, systematic approach to asset recovery. They used digital forensics, IP tracking, and third-party tools to trace my crypto transactions. There was no vague talk—just clear, structured communication backed by real progress. It honestly felt more like working with a dedicated cyber unit than a regular customer service team. I’d highly recommend them to anyone who values precision, accountability, and a tech-savvy approach.”

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Posted 1 month ago

“Wonderful team of therapists to conveniently choose from, friendly and helpful desk staff, pleasant and relaxing environment, fair prices, excellent website through which to schedule, nice family plan for my wife and I.”

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Posted 1 month ago

“Massage Envy nickels and dimes its customers. I received a gift card and called to make an appointment. Went through the whole process and left my credit number to hold the reservation. Then the person tells me there is an extra charge for a deep tissue massage. I asked for a deep tissue massage very early in the conversation. She never once said anything until she had my card number. This is a very dishonest tactic. I will never use Massage Envy again, gift card or no.”

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Posted 2 months ago

“Tried to book an appointment with a gift card today, but was told I had to leave a credit card. Appointment was refused now when I told her I didn’t feel comfortable giving out my number. She then told me I couldn’t have an appointment then.”

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Posted 2 months ago

“When I signed up is was under false pretenses, I travel a lot and try to stay where there is one but unfortunately the price I signed up for is different in other places, therefore I was charged more then my contract. Bad move on massage envy’s part. The ones that are allowed to charge more has ruined it for the rest!!! I took my friends to sign up but now we are all going to cancel!! Very bad move on massage envy’s part!!!”

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Posted 2 months ago

“Continuous charges even though they cancel on you”

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Posted 2 months ago

“I love coming to southbury, massage envy! Very professional and excellent service!”

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Posted 3 months ago

“I go to the Allen location even though it isn't as close as others because of the good reviews I read. Grace is my massage therapist and she's perfect for me. She listens to what I need and does a good job of helping me with tight muscle issues. The front desk employees and friendly and helpful.”

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Posted 3 months ago

“I very much recommend asking for Isis at Massage Envy in Petaluma, CA. I've had @ 10 session so far and she tailors each one based on what we discuss. I'm older but pretty active in sports, so it's really helpful to my recovery and health to have these sessions. Isis knows her craft, is as strong/firm as needed, and she communicates really well. It is a great value for preventative health - and I feel so much better after each session.”

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Posted 4 months ago

“I went to Massage Envy in Lexington. Moonsun was my girl, She was sweet and very professional. I’ve had facials before and my face would feel AMAZING afterwards but after this facial it felt like before. I was sad because my facial was $145 and $20 tip, total $165. I definitely don’t think it was worth it. I don’t work and spending my money on something like this means a lot to me and I wish I would have had better results. I just honestly think for that amount of money for a facial your face should be flawless, moisturized and refreshed. I also don’t like where they try to get you to sign a monthly contract. I’m having to get another facial in two weeks but a different company and I will update this review. To tell you the difference between this company and another local company. I shouldn’t have to get another facial two weeks from this one but my face needs a better facial.”

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Posted 4 months ago

“After submitting a complaint through Sup*reme*asset*7**@**gm*ail.**com I successfully recovered my stolen funds”

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Posted 4 months ago

“Purchased a one hour massage as a Valentine's gift for my husband. I spent $120 and got a $20.00 gift card for free. The massage was $140 since we are non-members. The actual massage was only about 45 minutes. He went to the Camarillo location because they are the only ones that have women that do deeper massages. When the massage technician started out, she went into a super deep tissue massage to the point it hurt. He told her to make it a little lighter and then it was like she was barely doing anything. Would not recommend, or go back there ever again, waste of $120.”

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Posted 4 months ago

“First of all it wasn’t an hour, it was 45 minutes but I paid for an hour. Second, Eric, the person who was the masseuse was hurting me and when I said it hurt he didn’t stop and kept pressing harder. He said he wasn’t even touching it and was going easy. I cried on the table and was yelling in pain. I feel assaulted.”

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Posted 4 months ago

“Servicio al cliente muy poco profesional. La verdad que están muy mal organizados”

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Posted 4 months ago

“Kris at the front desk help me with signing up for a membership. She was kind and knowledgeable. I have been a member in the past and look forward to being under their care again.”

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Posted 5 months ago

“Horrible customer service at their Alpharetta, GA location on Windward Pkwy. I have repeatedly tried to make contact with the manager, whom the desk staff refers to, but no luck. Trying to resolve their erroneous handling of temporarily freezing my account, too avail.”

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Posted 5 months ago

Massage Envy is rated 2.0 based on 162 reviews