Massage Envy Reviews

Name: Massage Envy
Rating: 2.05

2.1 Rating 170 Reviews

25 %

of reviewers recommend Massage Envy

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2.1

Based on 170 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Massage Envy 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Massage Envy 1 star review on 10th March 2025

Joshua

Massage Envy 1 star review on 12th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience at the Golden Valley, MN location has been amazing! There is not a single member of the staff that I couldn't spend hours just chatting with! Maria is my esthetician, and she is amazing! However, all of the estheticians will give you advice, if your person is busy. It's great to always have answers to every question. I can not rave enough about how amazing they are!”

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Posted 1 week ago

“The massage was not good at all. The therapist talked a little much. I had used the remainder of my gift card for salt stones, and they didn't have them. So I choose extra time on my legs and all I felt was 2 towers that were lukewarm.”

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Posted 2 weeks ago

“Back Home today after having the most incredible, best ever facial! Lori really did a wonderful facial, best I’ve ever had! Thank You Lori, see you next month!!”

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Posted 4 weeks ago

“Losing my savings so quickly was heartbreaking. I was completely shut out of my account, unsure where to turn. A friend recommended Fred Mercy, and that changed everything. He took my case seriously and helped recover every cent. It was one of the hardest experiences of my life, but I'm grateful for the outcome.”

Massage Envy 1 star review on 28th July 2025

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Posted 1 month ago

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Posted 1 month ago

“My experience is always great here. Wonderful staff and service by my technician to customize each visit depending on my areas of greatest need and attention. Thank you for taking care of me!”

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Posted 1 month ago

“Jessica is wonderful!! Her massages are so relaxing and she is the best at body work! Hits every muscle and she is good at getting the problem areas. Highly recommend. I get 90 minutes with her every time. I am a regular. ❤️😀.Never had any problems with massage envy. Great place!!!”

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Posted 1 month ago

“BEST RECOVERY FIRM”

Massage Envy 1 star review on 20th July 2025

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Posted 1 month ago

“I scheduled a massage last month. I was very much looking forward to the appointment, and an hour before it was scheduled to begin, I received a call stating that they needed to cancel. They offered to reschedule. While I understand that emergencies can occur, I am a bit disappointed, as this is a business, and I would have expected them to have alternative arrangements in place.If I would have definitely not giving any star.”

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Posted 1 month ago

“Massage envy is charging me for a membership I cancelled within two days. One month later massage envy dacula Georgia they charge me for a monthly fee and said it was an error. The next month they charge me again. It takes 10 days to process my refund. One month I can understand but two months ths is theft!!! The owner James was contacted both times and not helpful or apologetic at all!!!!”

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Posted 1 month ago

“Not a good massage for experience. I almost walked out. I did not feel anything good. Not that relaxed. Just pushing on me is all the therapist basically did. I have been blessed to have some great massages in my life and this was a zero.”

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Posted 2 months ago

“3 stars because I truly love Amber—she’s amazing and the only person I trust for my facials! Unfortunately, I can’t say the same about the management or their reservation system. As a full-time working mom of three, my time is very limited. Getting facials is one of the very few ways I take care of myself. I scheduled an appointment using the app, but accidentally selected the wrong time and ended up with two appointments for the same service—one at 11:30 AM and another at 1:15 PM. I tried to cancel one through the app but couldn’t. The next day was hectic at work, and I wasn’t able to call in. Massage Envy called to confirm or cancel the appointments. I tried calling back, but the line was busy. Later, I received a text asking me to confirm one of the times, which I did—confirming the one I intended to keep. I didn’t receive any follow-up about the other appointment. I even texted back to clarify I only wanted one appointment, but got no response. When I called the day of, I was told I’d be charged for both appointments unless someone else took the second slot. I asked to speak to someone higher up, but the manager told me there was no one else. Her tone felt dismissive and unhelpful. I explained the situation and even sent screenshots showing I had tried to cancel via text—but apparently, I texted the wrong number. How would I know which number is correct if they’re texting from one but expect replies to go to another? Thankfully, someone did take the second appointment, so I wasn’t charged twice. But the whole experience left me frustrated. Amber is exceptional, and I’ll miss seeing her—but I won’t be returning. The manager needs better customer service skills, and the booking system really needs an upgrade. Not everyone can call during regular business hours. If the app worked properly, it would make a huge difference. I hope they improve this soon.”

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Posted 2 months ago

“What stood out most to me about Mrs. Olivia and her team was their meticulous process. Coming from a tech background, I really appreciated their data-driven, systematic approach to asset recovery. They used digital forensics, IP tracking, and third-party tools to trace my crypto transactions. There was no vague talk—just clear, structured communication backed by real progress. It honestly felt more like working with a dedicated cyber unit than a regular customer service team. I’d highly recommend them to anyone who values precision, accountability, and a tech-savvy approach.”

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Posted 2 months ago

“Wonderful team of therapists to conveniently choose from, friendly and helpful desk staff, pleasant and relaxing environment, fair prices, excellent website through which to schedule, nice family plan for my wife and I.”

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Posted 3 months ago

“Massage Envy nickels and dimes its customers. I received a gift card and called to make an appointment. Went through the whole process and left my credit number to hold the reservation. Then the person tells me there is an extra charge for a deep tissue massage. I asked for a deep tissue massage very early in the conversation. She never once said anything until she had my card number. This is a very dishonest tactic. I will never use Massage Envy again, gift card or no.”

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Posted 3 months ago

“Tried to book an appointment with a gift card today, but was told I had to leave a credit card. Appointment was refused now when I told her I didn’t feel comfortable giving out my number. She then told me I couldn’t have an appointment then.”

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Posted 3 months ago

“When I signed up is was under false pretenses, I travel a lot and try to stay where there is one but unfortunately the price I signed up for is different in other places, therefore I was charged more then my contract. Bad move on massage envy’s part. The ones that are allowed to charge more has ruined it for the rest!!! I took my friends to sign up but now we are all going to cancel!! Very bad move on massage envy’s part!!!”

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Posted 3 months ago

“Continuous charges even though they cancel on you”

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Posted 4 months ago

“I love coming to southbury, massage envy! Very professional and excellent service!”

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Posted 4 months ago

“I go to the Allen location even though it isn't as close as others because of the good reviews I read. Grace is my massage therapist and she's perfect for me. She listens to what I need and does a good job of helping me with tight muscle issues. The front desk employees and friendly and helpful.”

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Posted 5 months ago

Massage Envy is rated 2.1 based on 170 reviews