Name: Massage Envy
Rating: 2.01

“If I pay $130 for a 60 minute massage...I would like a 60 minute massage. They take off 10+ minutes because you have to fill out meaningless Paperwork where most of the questions are irrelevant. Ashe Wellness & Spa gives you Every minute you pay for and LESS THAN $100 Would NEVER return”

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Posted 2 days ago

“A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns. Their commitment to fully understanding the issue before offering a solution was evident at every step of the process, Their honesty and transparent communication really stood out. I would highly recommend them to anyone looking for dependable assistance..”

Massage Envy 1 star review on 19th February 2026

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Posted 5 days ago

“I’m writing this review for The turnersville location Victoria customer service is horrible She needs to learn professionalism when answering the phone.”

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Posted 1 week ago

“I set up an online appt for my daughter who has severe migraines. I had to cancel the appt 45 minutes after setting it because she needed to go to the ER due to dehydration. I called to cancel and they were less than sympathetic and would not return the payment. They said that it was important to pay the masseuse (remember I had just scheduled the appt). I understand the cancellation policy but they were cold and very rude about the situation during a very high stress situation. I will never go back!”

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Posted 1 week ago

“I’m really annoyed with their cancellation policy. I missed an appointment and instead of taking a pre-paid credit they charged my credit card again. I had 3 prepaid credits. This is their cancellation policy - note it is only available on the messages they send to confirm an appointment - it’s nowhere on their website. I opted out of their messages because I was getting a message every other day that my masseuse had an opening. They always called and left a reminder message but they didn’t do that. I’ll be canceling my membership. I’m fine with taking a pre-paid credit but charging my card so that I continue to have unused credits is beyond comprehension.”

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Posted 2 weeks ago

“I’ve been a member since this location first opened, and it used to be decent. Unfortunately, over the last year it has gone completely downhill. You can never get an appointment. I’ve tried repeatedly, weeks and months out, with no success. Meanwhile, they continue billing me every month. I now have nearly 10 months of paid services banked that I haven’t been able to use. To make matters worse, if you cancel your membership, you lose all that money. So you’re stuck paying for services you can’t schedule, or forfeiting hundreds of dollars. That feels incredibly deceptive. This membership has become a complete rip-off. If they don’t have the staff or availability to support members, they shouldn’t be selling memberships. Do NOT recommend joining.”

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Posted 1 month ago

“I was a customer for many years, spent literally a few thousand dollars there. Massages were OK, definitely therapist-dependent. I finally quit, and they made it so difficult. They even charged me an additional month's fee, and refused to refund it because I didn't fill out the "proper paperwork." What a joke!”

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Posted 1 month ago

“What began as a minor access issue quickly developed into a full account lockout, disabling withdrawals entirely. Traditional support channels failed to provide transparency or resolution. Seeking a definitive outcome, I reached out to U.R.F under Unique Services. Their team identified the administrative failure responsible for the freeze, restored full account functionality, and reinforced security measures. Their professional handling brought closure to a situation that had become increasingly uncertain.”

Massage Envy 1 star review on 28th December 2025

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Posted 1 month ago

“Had a hour massage with Mark in Lee’s Summit today. Have to say it was the best massage I’ve ever had and I get many massages. I woke up feeling like I was hit by a bus and walked out feeling great. I would definitely get Mark again”

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Posted 2 months ago

“Working with Paradigm Recovery Firm has been a refreshing and truly positive experience. Their team brings an impressive combination of expertise, efficiency, and compassion. They don’t treat clients like numbers — they take the time to listen, understand, and guide with clarity. Every step of my process was handled with precision and care, and their communication was always consistent and transparent. I also appreciate how seamless their system is; everything works smoothly and saves so much time. Their dedication to delivering high-quality service is evident in everything they do. I highly recommend them to anyone seeking a trustworthy and capable firm that genuinely prioritizes client success.”

Massage Envy 1 star review on 29th November 2025

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Posted 2 months ago

“Working with Paradigm Recovery Firm has been a refreshing and truly positive experience. Their team brings an impressive combination of expertise, efficiency, and compassion. They don’t treat clients like numbers — they take the time to listen, understand, and guide with clarity. Every step of my process was handled with precision and care, and their communication was always consistent and transparent. I also appreciate how seamless their system is; everything works smoothly and saves so much time. Their dedication to delivering high-quality service is evident in everything they do. I highly recommend them to anyone seeking a trustworthy and capable firm that genuinely prioritizes client success.”

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Posted 2 months ago

“Massage Envy Turnersville NJ they started "promotion" calls saying they are different better etc and its more of the same! Sloppy unprofessional staff appearance can't get appointments based on your time, no forward thinking for example when getting multiple services they insist you dress and change rooms instead of placing you in a room that is conducive to both services and the providers move. This is unfortunate because my initial experience with ME in Charlotte nC mallard creek/prosperity church road location was phenomenal. Turnersville NJ is the worse I was sick with covid 19 called stating i need to reschedule they charge me for the service then at my reschedule time they demanded I pay...total train wreck”

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Posted 3 months ago

“My mother took me to purchase a massage for me as a gift in December 2024. In May 2025, she called me and realized they had been charging her card every single month for 17 months. No one called or emailed or anything about the fact that we had never once used the membership, and she did not remember signing up for the membership at all. I called them and asked them to immediately stop billing her. So they said because I "canceled the membership" , they would not honor any of the accumulated monthly massages that she had paid for over 17 months. Disgusting.”

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Posted 3 months ago

“Tried to book a massage at collierville location. It was booked and I get to my appointment only to find out it didn’t go through. Online appointments don’t go through and they only have massages at germantown. That’s so sweet one your one day off without kids and a failed system.”

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Posted 4 months ago

“I had such a horrible experience today a massage envy. If I could help people save their money and stay far! Away I’d be happy. My appointment was for 3:30. My masseuse who I use whenever I go there, Andreas. Whom I like because he’s very strong. But he’s always stoned. Because they’re such sticklers for a minute. When he called me in I just mentioned that it’s 3:35. He said I don’t like your vibes. Then the receptionist comes over and asks if I’d like to reschedule. I said no, I’ve been looking forward to it. Then Andreas says I don’t want to do your massage! I couldn’t believe it. Got no reason other than I mentioned the time. Please don’t go!!”

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Posted 4 months ago

“Paradigm Recovery Firm — Turning Loss Into Recovery”

Massage Envy 1 star review on 12th September 2025

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Posted 5 months ago

“Crack and compassionate staff. Listens intently on your wants and need. Naseem, my massage therapist is second to none. I speak with authority since I’ve been treated globally in 5 countries and 7 states. Will not find a better operative ANYWHERE! Rob Rubilla Roselle Park, NJ”

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Posted 5 months ago

“The Camarillo, CA location does not have a sink in the esthetician room. They do not have germicidal spray or solution for the implements. They do not have facial sponges for the clients. It is a required law to have a sink in the esthetician room. I was hired and let go before even starting as I mentioned these things to the manager who extended the invitation to let her know about these things, as I am a former esthetician instructor and well-informed about these protocols. Managment did not have the courtesy or maturity to contact me directly, or answer my calls or emails to them to explain their decision. Ultimately, I am glad I am not working there, as it is my license, too. They need to update their protocols and for goodness sake, install a sink and have facial sponges for clientele. A package of 100+ costs less than twently dollars.”

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Posted 5 months ago

“The experience at the Golden Valley, MN location has been amazing! There is not a single member of the staff that I couldn't spend hours just chatting with! Maria is my esthetician, and she is amazing! However, all of the estheticians will give you advice, if your person is busy. It's great to always have answers to every question. I can not rave enough about how amazing they are!”

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Posted 5 months ago

“The massage was not good at all. The therapist talked a little much. I had used the remainder of my gift card for salt stones, and they didn't have them. So I choose extra time on my legs and all I felt was 2 towers that were lukewarm.”

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Posted 6 months ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

Massage Envy Reviews