Massage Envy Reviews

Name: Massage Envy
Rating: 2.03

2.0 Rating 158 Reviews

24 %

of reviewers recommend Massage Envy

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2.0

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Massage Envy 1 star review on 10th March 2025

Joshua

Massage Envy 1 star review on 12th October 2024

Anonymous

Anonymous // 01/01/2019

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“Wonderful team of therapists to conveniently choose from, friendly and helpful desk staff, pleasant and relaxing environment, fair prices, excellent website through which to schedule, nice family plan for my wife and I.”

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Posted 4 days ago

“Massage Envy nickels and dimes its customers. I received a gift card and called to make an appointment. Went through the whole process and left my credit number to hold the reservation. Then the person tells me there is an extra charge for a deep tissue massage. I asked for a deep tissue massage very early in the conversation. She never once said anything until she had my card number. This is a very dishonest tactic. I will never use Massage Envy again, gift card or no.”

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Posted 2 weeks ago

“Tried to book an appointment with a gift card today, but was told I had to leave a credit card. Appointment was refused now when I told her I didn’t feel comfortable giving out my number. She then told me I couldn’t have an appointment then.”

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Posted 2 weeks ago

“When I signed up is was under false pretenses, I travel a lot and try to stay where there is one but unfortunately the price I signed up for is different in other places, therefore I was charged more then my contract. Bad move on massage envy’s part. The ones that are allowed to charge more has ruined it for the rest!!! I took my friends to sign up but now we are all going to cancel!! Very bad move on massage envy’s part!!!”

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Posted 2 weeks ago

“Continuous charges even though they cancel on you”

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Posted 1 month ago

“I love coming to southbury, massage envy! Very professional and excellent service!”

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Posted 1 month ago

“I go to the Allen location even though it isn't as close as others because of the good reviews I read. Grace is my massage therapist and she's perfect for me. She listens to what I need and does a good job of helping me with tight muscle issues. The front desk employees and friendly and helpful.”

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Posted 2 months ago

“I very much recommend asking for Isis at Massage Envy in Petaluma, CA. I've had @ 10 session so far and she tailors each one based on what we discuss. I'm older but pretty active in sports, so it's really helpful to my recovery and health to have these sessions. Isis knows her craft, is as strong/firm as needed, and she communicates really well. It is a great value for preventative health - and I feel so much better after each session.”

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Posted 2 months ago

“I went to Massage Envy in Lexington. Moonsun was my girl, She was sweet and very professional. I’ve had facials before and my face would feel AMAZING afterwards but after this facial it felt like before. I was sad because my facial was $145 and $20 tip, total $165. I definitely don’t think it was worth it. I don’t work and spending my money on something like this means a lot to me and I wish I would have had better results. I just honestly think for that amount of money for a facial your face should be flawless, moisturized and refreshed. I also don’t like where they try to get you to sign a monthly contract. I’m having to get another facial in two weeks but a different company and I will update this review. To tell you the difference between this company and another local company. I shouldn’t have to get another facial two weeks from this one but my face needs a better facial.”

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Posted 2 months ago

“After submitting a complaint through Sup*reme*asset*7**@**gm*ail.**com I successfully recovered my stolen funds”

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Posted 2 months ago

“Purchased a one hour massage as a Valentine's gift for my husband. I spent $120 and got a $20.00 gift card for free. The massage was $140 since we are non-members. The actual massage was only about 45 minutes. He went to the Camarillo location because they are the only ones that have women that do deeper massages. When the massage technician started out, she went into a super deep tissue massage to the point it hurt. He told her to make it a little lighter and then it was like she was barely doing anything. Would not recommend, or go back there ever again, waste of $120.”

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Posted 2 months ago

“First of all it wasn’t an hour, it was 45 minutes but I paid for an hour. Second, Eric, the person who was the masseuse was hurting me and when I said it hurt he didn’t stop and kept pressing harder. He said he wasn’t even touching it and was going easy. I cried on the table and was yelling in pain. I feel assaulted.”

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Posted 2 months ago

“Servicio al cliente muy poco profesional. La verdad que están muy mal organizados”

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Posted 3 months ago

“Kris at the front desk help me with signing up for a membership. She was kind and knowledgeable. I have been a member in the past and look forward to being under their care again.”

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Posted 3 months ago

“Horrible customer service at their Alpharetta, GA location on Windward Pkwy. I have repeatedly tried to make contact with the manager, whom the desk staff refers to, but no luck. Trying to resolve their erroneous handling of temporarily freezing my account, too avail.”

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Posted 3 months ago

“I got a facial by Kirisa Mahon at Massage Envy in Hattiesburg Mississippi. She was amazing. What I appreciate the most about her is that I only do she educate me on what I need to do when I leave her. She also explained to me why applying the different products before and after. I will definitely be back to see Kirisa Mahon.”

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Posted 3 months ago

“Overall we are happy with ME. I do wish therapists would improve personal hygiene. We're very close during sessions so bo, cigarette breath, etc does decrease the quality of the experience.”

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Posted 3 months ago

“The front desk at the Easton/Brockton branch need to learn how to interact with lifelong customers, lack of respect and poor communication skills should not have a place in service provider reception!”

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Posted 4 months ago

“If I could give less I would apologies ahead of time for the length. I'll start by saying I have had a membership off and on. I originally left due to a bad interaction with an employee at another location. I moved so I decided to give it another go since this was a different one close to my home. All was fine till I booked a stretch and massage. I arrived for my appointment 5-7 min early. The stretch guy got me at the time of my appointment maybe a little later. I told him I was there for a stretch because I had been having some shoulder pain and figured this would be good. He replied, "well I'm not doing shoulders today :-O" Then we ended 20 min early. I told him that it was short he claims he got me early. I really really dislike confrontations so I let it go figured I would speak to the manager about it and make them aware through the survey they usually send after the visits. The massage was awesome though Tamara was excellent. Survey came but not for mr. non shoulder stretch guy. So, I was given a free stretch as a courtesy. I thought everything was good this was on 01/12/25. Why on 01/17/25 I see a debit to my HSA for $37.56 from Massage Envy?? I called and was told they were trying to debit the mthly fee which usually comes out on the 20th of the mth. Here is where I have the issue with them. I was told by one person it was because of the membership fee, another told me it was not them, but another told me it was for the non-compliant stretch I got. Make up my mind for me this resulted in me calling my HSA bank cancelling the card for an unauthorized charge. I waited a whole week to see if this charge fell off since it was the incorrect amount and as they said it was not them. The charge never fell off it went through and posted to the account. They were then blaming my bank and saying it was not them. I said since it was debited, I would pay the remainder I was told no they could not do that, and it was not them. I could pay the membership fee in full, or they could cancel my membership for me. I responded that they or someone there basically stole money from me. A bank/HSA would not randomly say oh let me send massage envy some of her money! Because of my response they then cancelled my membership and basically told me I could "AS A COURTESY" use my remaining sessions that I paid for at another massage envy location. I refuse to respond to them and perpetuate the injurious behavior. But I am really upset, angry, and confused on how I am being treated like this when it was my money??? If it were you, wouldn't you want your money back or not be charged an additional amount for who knows what??? Let us just say after my use of the remaining sessions I will not be giving any more business to them EVER!!!!”

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Posted 4 months ago

“My massage therapist canceled 2 hrs before my appointment DJ constantly Does this The manager was also rude and Kurt The free massage doesn’t make up for the regular consultations or her attitude today”

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Posted 4 months ago

Massage Envy is rated 2.0 based on 158 reviews