Name: Massage Envy
Rating: 2.04

“I receive my massages at the Mason, Ohio branch. My masseuse, Bruce is out of this world fantastic!!! He is strong which I love! He does not let me leave the session without getting all the kinks out, another thing I love about him! He’s very professional and I feel that he sincerely wants yo attend to my needs. I cannot say enough great things about him other than he is the BEST!!!!”

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Posted 1 week ago

“I tried to rest and relax but was pestered by 20 year old Masseuse who didn’t really focused on massaging, going on a rant about a rumor spread about him in high-school. I felt I was just giving advice to someone my age(I’m M18), and he wouldn’t stop going on about. I’m serious. Personally not worth the money for me to get someone as unprofessional as that. Side note, he went off topic in the beginning and asked me(Asian male)“are all Asians born smart.” I honestly don't see how any of these things are related to the hour and a half massage I payed for. I didn’t pay for a “bros hangout and chat” session.”

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Posted 2 weeks ago

“I had a facial today with Brittney Mondragon at the Craig Ranch location, when I say this was the best facial I’ve ever had. Brittney is amazing and her attention to details. I’ve already rebooked with her and I plan to recommend her services to all of my friends!”

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Posted 1 month ago

“If I pay $130 for a 60 minute massage...I would like a 60 minute massage. They take off 10+ minutes because you have to fill out meaningless Paperwork where most of the questions are irrelevant. Ashe Wellness & Spa gives you Every minute you pay for and LESS THAN $100 Would NEVER return”

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Posted 1 month ago

“A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns. Their commitment to fully understanding the issue before offering a solution was evident at every step of the process, Their honesty and transparent communication really stood out. I would highly recommend them to anyone looking for dependable assistance..”

Massage Envy 1 star review on 19th February 2026

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Posted 1 month ago

“I’m writing this review for The turnersville location Victoria customer service is horrible She needs to learn professionalism when answering the phone.”

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Posted 1 month ago

“I set up an online appt for my daughter who has severe migraines. I had to cancel the appt 45 minutes after setting it because she needed to go to the ER due to dehydration. I called to cancel and they were less than sympathetic and would not return the payment. They said that it was important to pay the masseuse (remember I had just scheduled the appt). I understand the cancellation policy but they were cold and very rude about the situation during a very high stress situation. I will never go back!”

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Posted 1 month ago

“I’m really annoyed with their cancellation policy. I missed an appointment and instead of taking a pre-paid credit they charged my credit card again. I had 3 prepaid credits. This is their cancellation policy - note it is only available on the messages they send to confirm an appointment - it’s nowhere on their website. I opted out of their messages because I was getting a message every other day that my masseuse had an opening. They always called and left a reminder message but they didn’t do that. I’ll be canceling my membership. I’m fine with taking a pre-paid credit but charging my card so that I continue to have unused credits is beyond comprehension.”

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Posted 2 months ago

“I’ve been a member since this location first opened, and it used to be decent. Unfortunately, over the last year it has gone completely downhill. You can never get an appointment. I’ve tried repeatedly, weeks and months out, with no success. Meanwhile, they continue billing me every month. I now have nearly 10 months of paid services banked that I haven’t been able to use. To make matters worse, if you cancel your membership, you lose all that money. So you’re stuck paying for services you can’t schedule, or forfeiting hundreds of dollars. That feels incredibly deceptive. This membership has become a complete rip-off. If they don’t have the staff or availability to support members, they shouldn’t be selling memberships. Do NOT recommend joining.”

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Posted 2 months ago

“I was a customer for many years, spent literally a few thousand dollars there. Massages were OK, definitely therapist-dependent. I finally quit, and they made it so difficult. They even charged me an additional month's fee, and refused to refund it because I didn't fill out the "proper paperwork." What a joke!”

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Posted 2 months ago

“What began as a minor access issue quickly developed into a full account lockout, disabling withdrawals entirely. Traditional support channels failed to provide transparency or resolution. Seeking a definitive outcome, I reached out to U.R.F under Unique Services. Their team identified the administrative failure responsible for the freeze, restored full account functionality, and reinforced security measures. Their professional handling brought closure to a situation that had become increasingly uncertain.”

Massage Envy 1 star review on 28th December 2025

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Posted 3 months ago

“Had a hour massage with Mark in Lee’s Summit today. Have to say it was the best massage I’ve ever had and I get many massages. I woke up feeling like I was hit by a bus and walked out feeling great. I would definitely get Mark again”

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Posted 3 months ago

“Working with Paradigm Recovery Firm has been a refreshing and truly positive experience. Their team brings an impressive combination of expertise, efficiency, and compassion. They don’t treat clients like numbers — they take the time to listen, understand, and guide with clarity. Every step of my process was handled with precision and care, and their communication was always consistent and transparent. I also appreciate how seamless their system is; everything works smoothly and saves so much time. Their dedication to delivering high-quality service is evident in everything they do. I highly recommend them to anyone seeking a trustworthy and capable firm that genuinely prioritizes client success.”

Massage Envy 1 star review on 29th November 2025

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Posted 4 months ago

“Working with Paradigm Recovery Firm has been a refreshing and truly positive experience. Their team brings an impressive combination of expertise, efficiency, and compassion. They don’t treat clients like numbers — they take the time to listen, understand, and guide with clarity. Every step of my process was handled with precision and care, and their communication was always consistent and transparent. I also appreciate how seamless their system is; everything works smoothly and saves so much time. Their dedication to delivering high-quality service is evident in everything they do. I highly recommend them to anyone seeking a trustworthy and capable firm that genuinely prioritizes client success.”

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Posted 4 months ago

“Massage Envy Turnersville NJ they started "promotion" calls saying they are different better etc and its more of the same! Sloppy unprofessional staff appearance can't get appointments based on your time, no forward thinking for example when getting multiple services they insist you dress and change rooms instead of placing you in a room that is conducive to both services and the providers move. This is unfortunate because my initial experience with ME in Charlotte nC mallard creek/prosperity church road location was phenomenal. Turnersville NJ is the worse I was sick with covid 19 called stating i need to reschedule they charge me for the service then at my reschedule time they demanded I pay...total train wreck”

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Posted 5 months ago

“My mother took me to purchase a massage for me as a gift in December 2024. In May 2025, she called me and realized they had been charging her card every single month for 17 months. No one called or emailed or anything about the fact that we had never once used the membership, and she did not remember signing up for the membership at all. I called them and asked them to immediately stop billing her. So they said because I "canceled the membership" , they would not honor any of the accumulated monthly massages that she had paid for over 17 months. Disgusting.”

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Posted 5 months ago

“Tried to book a massage at collierville location. It was booked and I get to my appointment only to find out it didn’t go through. Online appointments don’t go through and they only have massages at germantown. That’s so sweet one your one day off without kids and a failed system.”

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Posted 5 months ago

“I had such a horrible experience today a massage envy. If I could help people save their money and stay far! Away I’d be happy. My appointment was for 3:30. My masseuse who I use whenever I go there, Andreas. Whom I like because he’s very strong. But he’s always stoned. Because they’re such sticklers for a minute. When he called me in I just mentioned that it’s 3:35. He said I don’t like your vibes. Then the receptionist comes over and asks if I’d like to reschedule. I said no, I’ve been looking forward to it. Then Andreas says I don’t want to do your massage! I couldn’t believe it. Got no reason other than I mentioned the time. Please don’t go!!”

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Posted 6 months ago

“Paradigm Recovery Firm — Turning Loss Into Recovery”

Massage Envy 1 star review on 12th September 2025

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Posted 6 months ago

“Crack and compassionate staff. Listens intently on your wants and need. Naseem, my massage therapist is second to none. I speak with authority since I’ve been treated globally in 5 countries and 7 states. Will not find a better operative ANYWHERE! Rob Rubilla Roselle Park, NJ”

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Posted 7 months ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

Massage Envy Reviews