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Massage Envy Reviews

2.0 Rating 161 Reviews
24 %
of reviewers recommend Massage Envy
Company Reviews Questions Metrics
2.0
Based on 161 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
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Carol
Verified Reviewer
“I had a wonderful 90 minute massage with Jocelyn at Coconut Point. She was very professional, and customized my massage to my specific needs . I left feeling relaxed and totally pampered. I will definitely be back!”
Helpful Report
Posted 8 months ago
Susan Anderson
Unverified Reviewer
“At this moment I can't stop thanking the TheresachinRecovery team cause they helped me recover my money when i thought it was all gone. It all happened based on a review I viewed on how they helped a certain lady recover all her stolen invested capital of 354,000$ which makes me automatically follow up with them and now I am so happy to share their good work to whoever needs it.  you can reach them through Email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m  & call/whatsapp: +  1  4  3  5  5  0  0  8  3  0  4  for their willingness to help recover my funds despite my case falling short of their basic standard requirement. I now feel reassured that these scammers will begin to hear a hissing sound turning louder everyday; thanks to the TheresachinRecovery”
Helpful Report
Posted 8 months ago
Tiffany M
Verified Reviewer
“I am from out of town, scheduled a massage here and within a week they called to cancel because the therapist was going on an extended leave. They said they would keep my spot and see if another therapist could help. No one called, so I called them and they still didn’t have anyone. The week before my visit I still hadn’t heard so I made an appt elsewhere. I called Massage Envy to cancel but they said now they found someone so I agreed to stay with them and canceled the other one. 15 min before my appt they called to cancel again because the therapist was sick. No time to reschedule anything else for that evening. Very frustrated as this was in between 2 half marathons I was running and really needed it! Will never go here.”
Helpful Report
Posted 8 months ago
M
Verified Reviewer
“I am returning to a regularly scheduled massage and experiencing a quality level of service at Massage Envy - Creedmoor, Raleigh, NC.”
Helpful Report
Posted 9 months ago
Sarah Laure
Unverified Reviewer
“Please i was scammed of $405,000 to a fake crypto trading site which after i was scammed i needed a serious help for my money back which unlucky for me i fell for a fake recovery company which scammed me $12,000. Belive me the whole situation got me frustrated and i was in bitter tears  becuse i lost both my life savings. a month after of depression i was scrolling on a site on the internet on "Scam Detector" which i saw a review of a lady on the site giving testimony on how her crypto funds was recovered successfully, i was thinking if I'm going to fall for another recovery scam again but something truly moved me to  contact the recovery manager that helped the lady recover her scammed funds... i contacted the recovery company manager via the manager email id, after few hours  the gave me feedback asking me how I found them and who referred me. I told them how I got in contact with them, the demanded to send every details on how I was scammed, I sent to them and after 24 hours the gave me a trace result from my details specifying is possible to recover my scammed money.. the only need to upgrade my account from a basic account to TPM account so as for me to make withdrawals to my bank account, the charged me to pay $5,600 before they can upgrade and withdrawal my funds, i paid the charge fee of $5,600 because my scammed funds was much. according to them the said the higher your scammed funds the higher your TPM upgrade charge fee..I was stranded and afraid due to my condition, I took the risk to sale my car just to raise and  pay them for the TPM upgrade immediately and I paid it in 48 hours my $405,000 was transferred to my bank account successfully and when I received my money back, I was in tears to be sincere with you and in shock too till date. Thank you alexivictimhelps @ mail . com”
Helpful Report
Posted 9 months ago
Anonymous
Verified Reviewer
“I scheduled a 60-minute massage at the Concord NC location. It clearly says $85 on the pricing tab right where you schedule. I was charged $145 when checking out with some very quick explanation of the $85 being a first time charge since my first massage there was in Dec 2023. I have had massages in many different states and have never paid $145 for a 60 min massage. This is clearly illegal and a scam.”
Massage Envy 1 star review on 12th October 2024
Helpful Report
Posted 9 months ago
Lu
Unverified Reviewer
“Lu was my massage therapist. She made me feel comfortable at all times, my body felt better from it and I would highly recommend her! It was a really good massage, focused exactly where I requested in a peaceful setting. I will definitely be going back!”
Helpful Report
Posted 9 months ago
Sherry Watts
Unverified Reviewer
“Brenna gave me the best facial ever. She’s the best would highly recommend.👍”
Helpful Report
Posted 9 months ago
910 896 2700
Verified Reviewer
“Totally bad experience at Preston-Parkwest In Morrisville NC Beware of their manager at the desk. Totally untrained and unprofessional. Eager to heavy charge not doing any service. Excuse of policy. Pathetic!”
Helpful Report
Posted 9 months ago
Nita
Unverified Reviewer
“Jorge V. Has magic hands! I have been enjoying massage therapy for over 40 years and this was the very best massage I have experienced in my lifetime! Thank you so very,ugh Jorge for the extra special details you put into my massage! Especially because you knew exactly how to work on my recent double knee and shoulder replacements! I will fly back from Chicago to see you again! Massage Envy Naples”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“At the end of the massage, a hot towel was placed on my back by the employee. He walked out of the room. I stood up and took the towel off my back. It was not a towel. It looked like a dish rag you would be using around the kitchen sink. It had holes in it. Disgusting. I called and spoke with the manager. She confirmed the towels are a bit used. Never go back there!”
Helpful Report
Posted 10 months ago
Anonymous
Verified Reviewer
“Best service ever at massage Envy, Port St Lucie. I have had many massages over my lifetime by many providers and personal at this location are top notch.”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“Avoid their membership at ALL COSTS. The massages are consistently significantly less than an hour. Youre looking at 45 minutes or less. They lock you into a year long contract that's impossible to get out of no matter the circumstances. They do not care about you, only getting their money. It's a complete waste of money with very little benefits. You can only transfer one of your massages to a person once every 6 months while tied into a year long contract. They are usually booked well in advance and it causes you to have to drive 30 minutes in any direction to find an open location. Do not recommend and will not be returning. Save your money and RUN.”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“Es imposible salirse de la membresía, y las politicas de Cancelación para citas es abusiva”
Helpful Report
Posted 10 months ago
Anonymous
Verified Reviewer
“Terrible company. Bought my daughter 2 massages. She is pregnant. I bought them on sale. We had it in writing. When she went to pay they raised the price. Then told her the second one would be at an even higher and she would owe the difference. They know it’s not enough money to sue over. They refused us a refund on the unused money. Very poor customer care”
Helpful Report
Posted 11 months ago
Jessica L Hoffman
Unverified Reviewer
“I have always raved about the benefits of having a membership here. There policies are terrible and they lock you into to paying even if you don't utilize. I have been in to discuss canceling but will loose all my credits. Now they charge me a cancelation when I shouldn't have been scheduled at all. Still list my credits even though I called same day of cancelation to pay and attend appointments. They took my slot and still charged me full price. Ridiculous way to treat loyal customers who leave good tips for employees. I know its hard to believe but unexpected injuries or medical issues can arise and make this service hard to utilize. I need 24 hours in the CALM ROOM to handle this disappointment and anger at the way they scam customers out of money. I will tell all my family and friends to avoid this business and quite a few have membership already. Bad business for sure.”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“I'm so disappointed with their costumer service. It is a lie you can cancel the membership anytime you want. I tried to cancel my account several times and they won't take my request because " I have to have proof" of making a decision. It is ridiculous I have to send personal information justifying my decision to cancel my membership. Horrible business practices!. Please, Don't get a membership!”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“I go to Massage Envy on Naples Blvd, FL. My go-to therapists are Raul and Liliam. Both are very professional and provide excellent massages.”
Helpful Report
Posted 11 months ago
K Longmire
Verified Reviewer
“Great staff and very accommodating. I have been a member for years and have never had a bad experience!”
Helpful Report
Posted 11 months ago
Jody
Unverified Reviewer
“I have been going to Crystal at twin creek for quite awhile! I think she is the best! I would recommend her to anyone! Look forward to seeing her once a month! Jody”
Helpful Report
Posted 11 months ago
Massage Envy is rated 2.0 based on 161 reviews
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