Login
Start Free Trial Are you a business? Click Here

Massage Envy Reviews

2.0 Rating 160 Reviews
24 %
of reviewers recommend Massage Envy
Company Reviews Questions Metrics
2.0
Based on 160 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Visit Website

Write Your review

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“DO NOT SIGN UP AT THIS LOCATION, I REPEAT, DO NOT SIGN UP AT THIS LOCATION UNLESS YOU WANT TO BE PERMANENTLY TIED INTO A FAKE CONTRACT. My wife was a steady paying client for YEARS and wasn’t able to make a scheduled appointment on a particular instance due to a true emergency with us losing power in our home. They still charged her despite her trying to cancel. On top of the terrible customer service she politely asked for them to cancel her membership with them keeping 4 months of credits in their pockets and they literally denied her the ability to do so and said it wasn’t possible without a doctors note, a doctors note that would take 15 days to process which will still incur a monthly charge. When asked for a manager there was none, when asked for corporates phone number, they said they didn’t know (a quick Google search took care of that). We had to cancel her debit card and put a block on any charges made from Massage Envy because of their refusal to let her out of the membership. Come to find out they were still able to charge her on her Apple Card because of a random purchase she used it for TWO YEARS AGO. So they went back into her transaction history to find another payment option and charge her the $75. We are currently disputing the charge since she is no longer a member and having Apple put a block on their end as well. So if you’re willing to be tied to them for the rest of your life, by all means go ahead.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“I have been a member on the monthly plan for about 3 years Over that time I built up several credits. What I found out is you cannot gift them other than 1 per month for a $10 fee. You cannot stop the monthly charge and use the credits to built up. You must pay $20 per month for the "privilege" of using bought and paid for sessions. If you don't use them in 6 months of $20/month you have to get permission to extend it. I did that except the ME person turned on the monthly charge again. I called again and basically begged to "make it stop" and the district manager has ghosted me. DO NOT I repeat DO NOT get into their monthly club. I would love to talk to someone up the food chain but they wouldn't give me contact info”
Helpful Report
Posted 11 months ago
Ross
Unverified Reviewer
“I was lied to about being able to cancel my membership at anytime. My massage therapist was great but the receptionist man was rude and stupid if he thought I would give him my new address. I will never ever use this company for service they are scheming an preying on people an there money I advise any and everyone to stay far away from the cedar Hill location unprofessional at most. Horrible I've ever seen!!! I've had to close my accounts so they couldn't take An money Steal money from me anymore. Thankfully I recorded the conversation when I applied for membership an I recorded the conversation when I tried to cancel. I will be see them in court!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I believe this business is a bit of a scam. The reason being is they take your monthly membership money. You schedule an appointment. They cancel on you. You try to reschedule they have nothing for you for weeks on out. And then by the time your membership expires. You have multiple massages left to use up. But they only give you 60 days to use that. And you do not get to get the services that you have paid for because of their so-called 60 day policy to use up all the massages even though they cancel on you they do not correct the situation or do business in a fair manner.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I have been trying for 3 months to use my accrued points before cancelling. I can never seem to use my points before another billing cycle. It takes sometimes weeks to get in with the better therapists. My last 3 experiences have been disappointing, one guy actually fell asleep during my 90 minute massage. My last one that was to start at 2:30 didn't get going until 2:50. We have had much better luck with local Thai Massage places.”
Helpful Report
Posted 1 year ago
Joan Henry
Unverified Reviewer
“This company is impossible to contact. I need to cancel as I am moving to another state. Have not used my appointments and darn sure do not want to continue after my membership and don’t trust that they won’t try to charge me.”
Helpful Report
Posted 1 year ago
SixxVS Mars
Unverified Reviewer
“I have been a member of ME (this location specifically) for OVER 10 years. The last 4-5 years (before Covid was declining, after Covid APPALLING) There are never appointments available online or via their app, and if you call (they don't answer) or go in they MIGHT be able to schedule you for something 1-3 months out. Good luck trying to get in they have only 12/13 therapist on staff. I was there on a Sunday in December 2023 and they had one massage therapist and one person doing facials and had to close by 4 pm because they have no staff. I have 6 friends in the same boat as me with a bank full of paid massage credits (2 years worth if I could get in Monthly - $2,500+) and we can't get in. And yet they are still signing people up. DON'T Waste your money!!! Customer service is disgraceful and management will not help you or provide you with any kind of resolution. They will however threaten to cancel your membership if you assertively, yet calming ask them for a remedy. There is a reason they have an F rating on the BBB and I lost count of how many 1 star reviews on Google. THEY DO NOT CARE! I have been lied to several times about policies and now threatened. This company is nothing more than thieves. They take your money and do not have the ability to provide the services they are selling. If you try and cancel you will have 60 days to use your credits. Now how is that possible when you have to wait sometimes 2 months to even get in for ONE service.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Staff was very misleading and basically stole my money. Canceled 4 times and they still charge me. We'll see what a lawyer says.”
Helpful Report
Posted 1 year ago
Madison
Unverified Reviewer
“Massage Envy in Pensacola I booked a 60 minute full body massage focusing specifically on neck and back. I booked with Vince. Lotion was used once during the whole session to rub on hands. No rubbing on lotion into designated muscle groups. No massage to lower back/neck region, as requested. As he took his two fingers and pressed down my spine, the knots on my back were bouncing. I walked in with more pain and tightness in back and neck region. Do not recommend. Gladly will pay more money for a good massage!”
Helpful Report
Posted 1 year ago
Linda Correia
Unverified Reviewer
“I am had Massage Envy membership at the Garden City, NY location for years and years. Unfortunately , the franchisee sold and the new "mega owner" of this and 59 other franchises has not held up the level of professional services that this particular location as well as the North Palm Beach Florida location that I have used forever. This Garden City, NY location is not only "unkempt" but the front desk desk is a forever revolving door, with no manager present on any kind of regular basis... When I asked that an upper manger or supervisor be contacted for assistance, I'm told it could take 48 hours. I was so frustrated , and now they have over $ 350.00 of month service fees that I have not used. Because I travel quite a bit, I asked that they either credit me, or simply allow more time so that when I go to Florida for the winter, I would use my credit there. They refused, telling me everything I have will expire in by Dec. 31, 2023. Very poor professional management and customer service.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Massage Envy nickels and dimes its customers. I received a gift card and called to make an appointment. Went through the whole process and left my credit number to hold the reservation. Then the person tells me there is an extra charge for a deep tissue massage. I asked for a deep tissue massage very early in the conversation. She never once said anything until she had my card number. This is a very dishonest tactic. I will never use Massage Envy again, gift card or no.”
Helpful Report
Posted 1 month ago
Barbara Belcher
Unverified Reviewer
“When I signed up is was under false pretenses, I travel a lot and try to stay where there is one but unfortunately the price I signed up for is different in other places, therefore I was charged more then my contract. Bad move on massage envy’s part. The ones that are allowed to charge more has ruined it for the rest!!! I took my friends to sign up but now we are all going to cancel!! Very bad move on massage envy’s part!!!”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“I got a facial by Kirisa Mahon at Massage Envy in Hattiesburg Mississippi. She was amazing. What I appreciate the most about her is that I only do she educate me on what I need to do when I leave her. She also explained to me why applying the different products before and after. I will definitely be back to see Kirisa Mahon.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Overall we are happy with ME. I do wish therapists would improve personal hygiene. We're very close during sessions so bo, cigarette breath, etc does decrease the quality of the experience.”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“The front desk at the Easton/Brockton branch need to learn how to interact with lifelong customers, lack of respect and poor communication skills should not have a place in service provider reception!”
Helpful Report
Posted 5 months ago
Johnna Moniz
Verified Reviewer
“If I could give less I would apologies ahead of time for the length. I'll start by saying I have had a membership off and on. I originally left due to a bad interaction with an employee at another location. I moved so I decided to give it another go since this was a different one close to my home. All was fine till I booked a stretch and massage. I arrived for my appointment 5-7 min early. The stretch guy got me at the time of my appointment maybe a little later. I told him I was there for a stretch because I had been having some shoulder pain and figured this would be good. He replied, "well I'm not doing shoulders today :-O" Then we ended 20 min early. I told him that it was short he claims he got me early. I really really dislike confrontations so I let it go figured I would speak to the manager about it and make them aware through the survey they usually send after the visits. The massage was awesome though Tamara was excellent. Survey came but not for mr. non shoulder stretch guy. So, I was given a free stretch as a courtesy. I thought everything was good this was on 01/12/25. Why on 01/17/25 I see a debit to my HSA for $37.56 from Massage Envy?? I called and was told they were trying to debit the mthly fee which usually comes out on the 20th of the mth. Here is where I have the issue with them. I was told by one person it was because of the membership fee, another told me it was not them, but another told me it was for the non-compliant stretch I got. Make up my mind for me this resulted in me calling my HSA bank cancelling the card for an unauthorized charge. I waited a whole week to see if this charge fell off since it was the incorrect amount and as they said it was not them. The charge never fell off it went through and posted to the account. They were then blaming my bank and saying it was not them. I said since it was debited, I would pay the remainder I was told no they could not do that, and it was not them. I could pay the membership fee in full, or they could cancel my membership for me. I responded that they or someone there basically stole money from me. A bank/HSA would not randomly say oh let me send massage envy some of her money! Because of my response they then cancelled my membership and basically told me I could "AS A COURTESY" use my remaining sessions that I paid for at another massage envy location. I refuse to respond to them and perpetuate the injurious behavior. But I am really upset, angry, and confused on how I am being treated like this when it was my money??? If it were you, wouldn't you want your money back or not be charged an additional amount for who knows what??? Let us just say after my use of the remaining sessions I will not be giving any more business to them EVER!!!!”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“So very unorganized nobody new what they were doing they had to keep calling someone at home the three in front had no idea what they were doing .”
Helpful Report
Posted 6 months ago
Vilma Santurio
Unverified Reviewer
“It is the most horrible membership ever! It does rise the price with not notice, also it is almost improbable to find a real good massage therapist everywhere you go. If you book the same day you should know that you can’t cancel the appointment even a few hours previously. I have been finding a good therapist, but there is not. Your membership is not possible to cancel before a year! I don’t recommend massage envy.”
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“I paid $125 for a 60 minute massage, which lasted barely 45 minutes. I was asked by the girl at the front desk if I prefer a firm massage, in which I answered yes. The massage therapist was nothing close to offering a firm massage. She is highly unqualified to be a massage therapist since what she offered was lackluster and criminally overpriced for her services. When I realized the massage was not 60 minutes, the girl at the front desk said the massage time starts when I walked into their office, which is the most shocking thing I have ever been told in regards to paying for a massage. The massage begins when you step foot into the massage therapists room and they set the timer. When I asked to speak with a manager, I was told that there was no manager in the office until Monday. I was told that Christine, the manager at the Pembroke Pines office would call me on Monday or Tuesday. How is it even feasible to have strong work ethics when the manager is not even showing up to do their job?”
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“The manager is unapologetic for the lack of communication of their policies. Anyone answering the phone should know these policies and explain them fully to customers before we waste our money and lose our credits. I would not recommend Massage Envy.”
Helpful Report
Posted 7 months ago
Massage Envy is rated 2.0 based on 160 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request