Massage Envy Reviews

Name: Massage Envy
Rating: 2.01

2.0 Rating 162 Reviews

23 %

of reviewers recommend Massage Envy

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2.0

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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Massage Envy 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Massage Envy 1 star review on 10th March 2025

Joshua

Massage Envy 1 star review on 12th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I scheduled a massage last month. I was very much looking forward to the appointment, and an hour before it was scheduled to begin, I received a call stating that they needed to cancel. They offered to reschedule. While I understand that emergencies can occur, I am a bit disappointed, as this is a business, and I would have expected them to have alternative arrangements in place.If I would have definitely not giving any star.”

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Posted 4 hours ago

“Massage envy is charging me for a membership I cancelled within two days. One month later massage envy dacula Georgia they charge me for a monthly fee and said it was an error. The next month they charge me again. It takes 10 days to process my refund. One month I can understand but two months ths is theft!!! The owner James was contacted both times and not helpful or apologetic at all!!!!”

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Posted 3 days ago

“Not a good massage for experience. I almost walked out. I did not feel anything good. Not that relaxed. Just pushing on me is all the therapist basically did. I have been blessed to have some great massages in my life and this was a zero.”

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Posted 4 weeks ago

“3 stars because I truly love Amber—she’s amazing and the only person I trust for my facials! Unfortunately, I can’t say the same about the management or their reservation system. As a full-time working mom of three, my time is very limited. Getting facials is one of the very few ways I take care of myself. I scheduled an appointment using the app, but accidentally selected the wrong time and ended up with two appointments for the same service—one at 11:30 AM and another at 1:15 PM. I tried to cancel one through the app but couldn’t. The next day was hectic at work, and I wasn’t able to call in. Massage Envy called to confirm or cancel the appointments. I tried calling back, but the line was busy. Later, I received a text asking me to confirm one of the times, which I did—confirming the one I intended to keep. I didn’t receive any follow-up about the other appointment. I even texted back to clarify I only wanted one appointment, but got no response. When I called the day of, I was told I’d be charged for both appointments unless someone else took the second slot. I asked to speak to someone higher up, but the manager told me there was no one else. Her tone felt dismissive and unhelpful. I explained the situation and even sent screenshots showing I had tried to cancel via text—but apparently, I texted the wrong number. How would I know which number is correct if they’re texting from one but expect replies to go to another? Thankfully, someone did take the second appointment, so I wasn’t charged twice. But the whole experience left me frustrated. Amber is exceptional, and I’ll miss seeing her—but I won’t be returning. The manager needs better customer service skills, and the booking system really needs an upgrade. Not everyone can call during regular business hours. If the app worked properly, it would make a huge difference. I hope they improve this soon.”

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Posted 1 month ago

“What stood out most to me about Mrs. Olivia and her team was their meticulous process. Coming from a tech background, I really appreciated their data-driven, systematic approach to asset recovery. They used digital forensics, IP tracking, and third-party tools to trace my crypto transactions. There was no vague talk—just clear, structured communication backed by real progress. It honestly felt more like working with a dedicated cyber unit than a regular customer service team. I’d highly recommend them to anyone who values precision, accountability, and a tech-savvy approach.”

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Posted 1 month ago

“Massage Envy nickels and dimes its customers. I received a gift card and called to make an appointment. Went through the whole process and left my credit number to hold the reservation. Then the person tells me there is an extra charge for a deep tissue massage. I asked for a deep tissue massage very early in the conversation. She never once said anything until she had my card number. This is a very dishonest tactic. I will never use Massage Envy again, gift card or no.”

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Posted 2 months ago

“Tried to book an appointment with a gift card today, but was told I had to leave a credit card. Appointment was refused now when I told her I didn’t feel comfortable giving out my number. She then told me I couldn’t have an appointment then.”

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Posted 2 months ago

“When I signed up is was under false pretenses, I travel a lot and try to stay where there is one but unfortunately the price I signed up for is different in other places, therefore I was charged more then my contract. Bad move on massage envy’s part. The ones that are allowed to charge more has ruined it for the rest!!! I took my friends to sign up but now we are all going to cancel!! Very bad move on massage envy’s part!!!”

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Posted 2 months ago

“Continuous charges even though they cancel on you”

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Posted 2 months ago

“After submitting a complaint through Sup*reme*asset*7**@**gm*ail.**com I successfully recovered my stolen funds”

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Posted 4 months ago

“Purchased a one hour massage as a Valentine's gift for my husband. I spent $120 and got a $20.00 gift card for free. The massage was $140 since we are non-members. The actual massage was only about 45 minutes. He went to the Camarillo location because they are the only ones that have women that do deeper massages. When the massage technician started out, she went into a super deep tissue massage to the point it hurt. He told her to make it a little lighter and then it was like she was barely doing anything. Would not recommend, or go back there ever again, waste of $120.”

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Posted 4 months ago

“First of all it wasn’t an hour, it was 45 minutes but I paid for an hour. Second, Eric, the person who was the masseuse was hurting me and when I said it hurt he didn’t stop and kept pressing harder. He said he wasn’t even touching it and was going easy. I cried on the table and was yelling in pain. I feel assaulted.”

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Posted 4 months ago

“Horrible customer service at their Alpharetta, GA location on Windward Pkwy. I have repeatedly tried to make contact with the manager, whom the desk staff refers to, but no luck. Trying to resolve their erroneous handling of temporarily freezing my account, too avail.”

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Posted 5 months ago

“The front desk at the Easton/Brockton branch need to learn how to interact with lifelong customers, lack of respect and poor communication skills should not have a place in service provider reception!”

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Posted 5 months ago

“If I could give less I would apologies ahead of time for the length. I'll start by saying I have had a membership off and on. I originally left due to a bad interaction with an employee at another location. I moved so I decided to give it another go since this was a different one close to my home. All was fine till I booked a stretch and massage. I arrived for my appointment 5-7 min early. The stretch guy got me at the time of my appointment maybe a little later. I told him I was there for a stretch because I had been having some shoulder pain and figured this would be good. He replied, "well I'm not doing shoulders today :-O" Then we ended 20 min early. I told him that it was short he claims he got me early. I really really dislike confrontations so I let it go figured I would speak to the manager about it and make them aware through the survey they usually send after the visits. The massage was awesome though Tamara was excellent. Survey came but not for mr. non shoulder stretch guy. So, I was given a free stretch as a courtesy. I thought everything was good this was on 01/12/25. Why on 01/17/25 I see a debit to my HSA for $37.56 from Massage Envy?? I called and was told they were trying to debit the mthly fee which usually comes out on the 20th of the mth. Here is where I have the issue with them. I was told by one person it was because of the membership fee, another told me it was not them, but another told me it was for the non-compliant stretch I got. Make up my mind for me this resulted in me calling my HSA bank cancelling the card for an unauthorized charge. I waited a whole week to see if this charge fell off since it was the incorrect amount and as they said it was not them. The charge never fell off it went through and posted to the account. They were then blaming my bank and saying it was not them. I said since it was debited, I would pay the remainder I was told no they could not do that, and it was not them. I could pay the membership fee in full, or they could cancel my membership for me. I responded that they or someone there basically stole money from me. A bank/HSA would not randomly say oh let me send massage envy some of her money! Because of my response they then cancelled my membership and basically told me I could "AS A COURTESY" use my remaining sessions that I paid for at another massage envy location. I refuse to respond to them and perpetuate the injurious behavior. But I am really upset, angry, and confused on how I am being treated like this when it was my money??? If it were you, wouldn't you want your money back or not be charged an additional amount for who knows what??? Let us just say after my use of the remaining sessions I will not be giving any more business to them EVER!!!!”

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Posted 5 months ago

“My massage therapist canceled 2 hrs before my appointment DJ constantly Does this The manager was also rude and Kurt The free massage doesn’t make up for the regular consultations or her attitude today”

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Posted 5 months ago

“I could never get the dates I wanted and was disappointed with the schedule that they wanted to give me. Finally I wanted to cancel my membership and told that I signed a contract and could not cancel. The Bell Blvd Bayside location has been charging me $85 a month for nearly a year for a service I don’t use and or want now. I am a senior on a fixed income. These charges are criminal. I don’t recommend Massage Envy to anyone. It’s just one big money grab. Keep you money. Carol Carson”

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Posted 6 months ago

“Worst place to do business had a gift card and went for first massage and the person giving the massage had bad body oder and was over charged. Scheduled a second one to use remainder of gift card but had to cancel so to flu they charged my bank $80 should have went and got everyone sick. Will never go or recommend this place to anyone”

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Posted 6 months ago

“Crap-tacular. No appts available. Ever.”

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Posted 6 months ago

“Absolutely terrible customer service from management. Very impolite and unhelpful. Do not recommend using them”

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Posted 6 months ago

Massage Envy is rated 2.0 based on 162 reviews