Name: Massage Envy
Rating: 2.01

“If I pay $130 for a 60 minute massage...I would like a 60 minute massage. They take off 10+ minutes because you have to fill out meaningless Paperwork where most of the questions are irrelevant. Ashe Wellness & Spa gives you Every minute you pay for and LESS THAN $100 Would NEVER return”

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Posted 2 days ago

“A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns. Their commitment to fully understanding the issue before offering a solution was evident at every step of the process, Their honesty and transparent communication really stood out. I would highly recommend them to anyone looking for dependable assistance..”

Massage Envy 1 star review on 19th February 2026

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Posted 5 days ago

“I’m writing this review for The turnersville location Victoria customer service is horrible She needs to learn professionalism when answering the phone.”

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Posted 1 week ago

“I set up an online appt for my daughter who has severe migraines. I had to cancel the appt 45 minutes after setting it because she needed to go to the ER due to dehydration. I called to cancel and they were less than sympathetic and would not return the payment. They said that it was important to pay the masseuse (remember I had just scheduled the appt). I understand the cancellation policy but they were cold and very rude about the situation during a very high stress situation. I will never go back!”

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Posted 1 week ago

“I’m really annoyed with their cancellation policy. I missed an appointment and instead of taking a pre-paid credit they charged my credit card again. I had 3 prepaid credits. This is their cancellation policy - note it is only available on the messages they send to confirm an appointment - it’s nowhere on their website. I opted out of their messages because I was getting a message every other day that my masseuse had an opening. They always called and left a reminder message but they didn’t do that. I’ll be canceling my membership. I’m fine with taking a pre-paid credit but charging my card so that I continue to have unused credits is beyond comprehension.”

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Posted 2 weeks ago

“I’ve been a member since this location first opened, and it used to be decent. Unfortunately, over the last year it has gone completely downhill. You can never get an appointment. I’ve tried repeatedly, weeks and months out, with no success. Meanwhile, they continue billing me every month. I now have nearly 10 months of paid services banked that I haven’t been able to use. To make matters worse, if you cancel your membership, you lose all that money. So you’re stuck paying for services you can’t schedule, or forfeiting hundreds of dollars. That feels incredibly deceptive. This membership has become a complete rip-off. If they don’t have the staff or availability to support members, they shouldn’t be selling memberships. Do NOT recommend joining.”

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Posted 1 month ago

“What began as a minor access issue quickly developed into a full account lockout, disabling withdrawals entirely. Traditional support channels failed to provide transparency or resolution. Seeking a definitive outcome, I reached out to U.R.F under Unique Services. Their team identified the administrative failure responsible for the freeze, restored full account functionality, and reinforced security measures. Their professional handling brought closure to a situation that had become increasingly uncertain.”

Massage Envy 1 star review on 28th December 2025

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Posted 1 month ago

“Working with Paradigm Recovery Firm has been a refreshing and truly positive experience. Their team brings an impressive combination of expertise, efficiency, and compassion. They don’t treat clients like numbers — they take the time to listen, understand, and guide with clarity. Every step of my process was handled with precision and care, and their communication was always consistent and transparent. I also appreciate how seamless their system is; everything works smoothly and saves so much time. Their dedication to delivering high-quality service is evident in everything they do. I highly recommend them to anyone seeking a trustworthy and capable firm that genuinely prioritizes client success.”

Massage Envy 1 star review on 29th November 2025

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Posted 2 months ago

“Working with Paradigm Recovery Firm has been a refreshing and truly positive experience. Their team brings an impressive combination of expertise, efficiency, and compassion. They don’t treat clients like numbers — they take the time to listen, understand, and guide with clarity. Every step of my process was handled with precision and care, and their communication was always consistent and transparent. I also appreciate how seamless their system is; everything works smoothly and saves so much time. Their dedication to delivering high-quality service is evident in everything they do. I highly recommend them to anyone seeking a trustworthy and capable firm that genuinely prioritizes client success.”

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Posted 2 months ago

“Massage Envy Turnersville NJ they started "promotion" calls saying they are different better etc and its more of the same! Sloppy unprofessional staff appearance can't get appointments based on your time, no forward thinking for example when getting multiple services they insist you dress and change rooms instead of placing you in a room that is conducive to both services and the providers move. This is unfortunate because my initial experience with ME in Charlotte nC mallard creek/prosperity church road location was phenomenal. Turnersville NJ is the worse I was sick with covid 19 called stating i need to reschedule they charge me for the service then at my reschedule time they demanded I pay...total train wreck”

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Posted 3 months ago

“My mother took me to purchase a massage for me as a gift in December 2024. In May 2025, she called me and realized they had been charging her card every single month for 17 months. No one called or emailed or anything about the fact that we had never once used the membership, and she did not remember signing up for the membership at all. I called them and asked them to immediately stop billing her. So they said because I "canceled the membership" , they would not honor any of the accumulated monthly massages that she had paid for over 17 months. Disgusting.”

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Posted 3 months ago

“Tried to book a massage at collierville location. It was booked and I get to my appointment only to find out it didn’t go through. Online appointments don’t go through and they only have massages at germantown. That’s so sweet one your one day off without kids and a failed system.”

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Posted 4 months ago

“Paradigm Recovery Firm — Turning Loss Into Recovery”

Massage Envy 1 star review on 12th September 2025

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Posted 5 months ago

“The Camarillo, CA location does not have a sink in the esthetician room. They do not have germicidal spray or solution for the implements. They do not have facial sponges for the clients. It is a required law to have a sink in the esthetician room. I was hired and let go before even starting as I mentioned these things to the manager who extended the invitation to let her know about these things, as I am a former esthetician instructor and well-informed about these protocols. Managment did not have the courtesy or maturity to contact me directly, or answer my calls or emails to them to explain their decision. Ultimately, I am glad I am not working there, as it is my license, too. They need to update their protocols and for goodness sake, install a sink and have facial sponges for clientele. A package of 100+ costs less than twently dollars.”

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Posted 5 months ago

“The massage was not good at all. The therapist talked a little much. I had used the remainder of my gift card for salt stones, and they didn't have them. So I choose extra time on my legs and all I felt was 2 towers that were lukewarm.”

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Posted 6 months ago

“Losing my savings so quickly was heartbreaking. I was completely shut out of my account, unsure where to turn. A friend recommended Fred Mercy, and that changed everything. He took my case seriously and helped recover every cent. It was one of the hardest experiences of my life, but I'm grateful for the outcome.”

Massage Envy 1 star review on 28th July 2025

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Posted 6 months ago

“Losing my savings so quickly was heartbreaking. I was completely shut out of my account, unsure where to turn. A friend recommended Fred Mercy, and that changed everything. He took my case seriously and helped recover every cent. It was one of the hardest experiences of my life, but I'm grateful for the outcome.”

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Posted 6 months ago

“BEST RECOVERY FIRM”

Massage Envy 1 star review on 20th July 2025

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Posted 7 months ago

“I scheduled a massage last month. I was very much looking forward to the appointment, and an hour before it was scheduled to begin, I received a call stating that they needed to cancel. They offered to reschedule. While I understand that emergencies can occur, I am a bit disappointed, as this is a business, and I would have expected them to have alternative arrangements in place.If I would have definitely not giving any star.”

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Posted 7 months ago

“Massage envy is charging me for a membership I cancelled within two days. One month later massage envy dacula Georgia they charge me for a monthly fee and said it was an error. The next month they charge me again. It takes 10 days to process my refund. One month I can understand but two months ths is theft!!! The owner James was contacted both times and not helpful or apologetic at all!!!!”

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Posted 7 months ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

Massage Envy Reviews