Massage Envy Reviews

Name: Massage Envy
Rating: 2.06

2.1 Rating 175 Reviews

25 %

of reviewers recommend Massage Envy

Company Reviews

Questions

Metrics

2.1

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how Massage Envy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Massage Envy 1 star review on 12th September 2025

Bernie

Massage Envy 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Massage Envy 1 star review on 10th March 2025

Joshua

Massage Envy 1 star review on 12th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT sign up for a membership. They unexpectedly go up on rates and never explain to you why. Then, if you try to cancel due to medical reasons, they pause or freeze your membership, but extend your initial term so you pay the full 12 months. I will never subscribe with them again.”

Helpful Report

Posted 1 year ago

“ZERO STARS! I don’t even know where to begin… I would NEVER give anyone I care about a gift card to Message Envy or patronize their business EVER! The customer service is severely lacking and corporate is a JOKE! Last Christmas (2022) my brother had gifted my mom and I each a $100 gift card that he purchased at the West side (Madison) location. When we went to use them we were told that there was no money loaded on the cards. So we ended up paying cash. My brother had to pull his receipts and provided documentation that he paid for the cards. What had happened is the employee never loaded the money on the cards. It was a pain to say the least and message envy did nothing for the inconvenience of their oversight. My brother again gifted my mom and I gifts cards this past Christmas (2023). I called to book our appointments shortly after Christmas at the West side of Madison location and was told that they had no available appointment where my mom and I could get messages consecutively. I told the CSR that we could book out as far as needed to accommodate our request. She said we would have to call back at the end of the month when they had the schedule for the next couple of months available. I called 2 more times and finally on the 3rd call we were able to book our appointment at the same time. Now let’s be clear, this is Not a huge ask!! Anywhere else I have ever gone has no problem booking messages at the same time for people who come together and want to be done at the same time. Message Envy didn’t have any weekends available (at all, which I don’t understand) so we booked for a Monday 2 months out! Message Envy called us on the Friday before our appointment and told us that they had some “bad news” and that “one of our appointments needed to be canceled because a therapist quit”. Both my mom and I had taken off work and have now at this point waited over 4 MONTHS! Needless to say I wanted nothing further to do with Message Envy and asked for the gift card to be refunded. I was told that they do not do that and to call corporate with my concerns. Corporate had the chance to make things right but chose not to. I don’t usually ever write reviews but felt compelled to let the public know so they can steer clear of this disaster of an organization all together.”

Helpful Report

Posted 1 year ago

“Absolutely worst experience. The manager Conor Rowland unprofessional, rude and disrespectful. No rules there, no communications. So many other places to go and have a great massage. I would not recommend to go there. Just make a note of it.”

Helpful Report

Posted 1 year ago

“My membership dues went up without notice. I asked the manager to call me.......that never happened. I scheduled a massage for 8:00 am and at 7:50 they called to say that they had to push my massage back till 8:30. I arrive at 8:00 and they finally come to speak with me at 8:45 to tell me my therapist is on her way. I had initially scheduled a 90 min massage and now I was going to get a 35 min massage. I declined and asked to speak to the manager. This same manager who was supposed to call me about the rate increase, was at the Brookside location. I called her and her attitude was no different from the receptionist's. Do yourself a favor and find another place to go!”

Helpful Report

Posted 1 year ago

“Therapist declined to give me future massages after not tipping "enough"”

Helpful Report

Posted 1 year ago

“BEWARE DO NOT JOIN!!! I want to say that I am not one to give negative reviews. But this is important to make people aware of what they would be getting into. Individual therapists can be AMAZING, but it does not change the problems with the company. I have had a terrible experience (like MANY others) with this company. I paid monthly membership for 10 years, and generally had a good experience initially but they went downhill with Covid and since then I was almost never able to get an appointment. So I paid every month for a membership but could only get an appointment every few months. Granted some areas may have much better availability, but the company in general was awful to me. I contacted the clinic with my concerns and they said it was a corporate problem so they couldn't help me. I contacted corporate and they said it was a clinic-level problem and couldn't help me. They allowed the FREEZE PLUS where I still paid every month (a smaller amount) just to have ACCESS to the ones I already paid for but had been unable to use. Eventually, it got so bad that my main location shut down and I was told I would have the option to transfer my credits to someone else because of it, but then when I tried to do that, they said I could not in fact transfer any. DO NOT JOIN THIS MEMBERSHIP! Beyond frustrating. There was a lawsuit since so many had a similar problem, but I missed out on the class action lawsuit since I did not see it in time.”

Helpful Report

Posted 1 year ago

“I signed up for an annual contract of having a monthly service each month. I was at a specific location. Then 1 month it the location closed. I was told I had to choose another location. I was not interested in going further for the service but they continue to constantly call me demanding my monthly payment for the upcoming month. I told them I am not interested in going elsewhere. They told me to give them my card number. They would charge me another $75 and then reimburse me. Ummm.no..they are such scammers. They continue to harass me to this day ! Do not sign up for anything with them!”

Helpful Report

Posted 1 year ago

“Just like all other people had said, I experienced the exact same scam type service provided by massage envy. When you join the massage envy subscription, they start charging you monthly and give you a free session per month. However whenever You book a massage, they cancel on you at the last minute. Seriously last minute. Like 4pm massage will be canceled at 3pm at the same day. Although I am being very considerate as a customer and I have no problem with the therapists (in fact my therapists had been excellent), the excuse of “therapists called in due to emergency” had been used too often by them. They used this excuse at least 5 times on me, and every time it was a last minute cancellation. When you accumulate many sessions in your account, and you cannot book one because they always cancel on the last minute, you will end up having so many unused free sessions. When you cancel your membership, you are required to use all of them within 60 days or they go expire. Very familiar scam strategy. I have to point out Massage Envy was not like this a few years ago. I don’t know what happened to their management but I can tell you they do make me feel they are a total scam now. Do not subscribe. You can get better service somewhere else.”

Helpful Report

Posted 1 year ago

“No, do not sign an agreement with them. If you get sick and cannot go anymore, they will require you to get a letter from a doctor, as if being sick was not heavy enough. They do not care about your well-being, only about your money. Do not sign or use their services. You will regret it!”

Helpful Report

Posted 1 year ago

“Charged my card without approval on a charge that was already paid for.”

Helpful Report

Posted 1 year ago

“If I could give a ZERO I would. I've spent the better part of THREE YEARS trying to transfer our memberships to a different location after moving. There was always an excuse. First we were told it needed to be initiated by the new location. Then we were told Westlake had to do it. The managers never returned phone calls...until they needed an updated credit card. They they called and sent text messages! We did not want to provide a credit card over the phone and the ONLY solution per management was for us to travel back to Westlake and update our card. Absurd. Currently they canceled my husbands account with 37 credits remaining. No notice. No communication. We were last told the account was in suspense. They refused to allow me to communicate on his account to assist with the transfer or payment details. Our accounts were joint! Additionally, we were actively receiving services at the location closer to our home. They were blocked from taking and updating our card in office while we were there. BOTH locations are owned by the SAME franchise!!! After complaining to the corporate franchise that owns this awful location, I was told they needed me to talk to the manager at the Westlake where I've been having the issue. Westlake has so generously offered for me to come back there in person and sign up my husband with a new account and they want to give him 5 of his credits back. What a joke! This is an absolutely awful company. They have zero processes that make it simple for customers to resolve issues. It's a vortex of one clueless manager to another. They are currently refusing to provide their legal contact. RUN FAR AWAY FROM THIS PLACE.”

Helpful Report

Posted 1 year ago

“This place is horrible! They raise memberships and never tell you. Then had 22 massages that wasn’t used and corporate wouldn’t let me use the massages that were paid for!!! NEVER NEVER waste your money here. Horrible horrible place.”

Helpful Report

Posted 1 year ago

“Canceled on me three times. Terrible massage. Was like my 10 year old was putting sunscreen on my back. For 130$ i regret going and will never join”

Helpful Report

Posted 1 year ago

“I have been a member of ME for OVER 12 years. The last 4-5 years (since Covid) There are never appointments available online or via their app, and if you call or go in they MIGHT be able to schedule you for something 1-3 months out! I have a bank full of paid massage credits (over 2 years’ worth) and I can’t get a decent appointment. But when you decide to cancel, they have the nerves to give you 60 days to use up all your credits how is that possible when you have to wait sometimes 2 MONTHS to even get in for ONE service. This company is nothing more than thieves. They take your money and do not have the ability to provide the services they are selling. If you try and cancel you will have 60 days to use your credits. Stay away for Massage Envy!!!”

Helpful Report

Posted 1 year ago

“I believe this business is a bit of a scam. The reason being is they take your monthly membership money. You schedule an appointment. They cancel on you. You try to reschedule they have nothing for you for weeks on out. And then by the time your membership expires. You have multiple massages left to use up. But they only give you 60 days to use that. And you do not get to get the services that you have paid for because of their so-called 60 day policy to use up all the massages even though they cancel on you they do not correct the situation or do business in a fair manner.”

Helpful Report

Posted 1 year ago

“I had been to Massage Envy several times years ago. After asking for medium to deep tissue massage, I was assigned to a practitioner known for mild pressure massage but I could ask them for heavier massage where needed. I requested heavier or deeper pressure as the session progressed. They acknowledged my request but pressure was NEVER noticeably increased. I have enjoyed several professional massages in my life. I have always walked away with a feeling that deep discomforts had been relieved. This time not so much. It was a light touch nice but not beneficial. This is the first time that I have been disappointed with a massage from massage envy or anywhere. I mentioned it to the assistant managers on hand. They were busy trying to sell me a membership. After wasting $85.00 for a massage I could have received at home and they offered no remedy and I declined. I did leave an additional gratuity for the masseuse.”

Helpful Report

Posted 1 year ago

“I have been trying for 3 months to use my accrued points before cancelling. I can never seem to use my points before another billing cycle. It takes sometimes weeks to get in with the better therapists. My last 3 experiences have been disappointing, one guy actually fell asleep during my 90 minute massage. My last one that was to start at 2:30 didn't get going until 2:50. We have had much better luck with local Thai Massage places.”

Helpful Report

Posted 1 year ago

“This company is impossible to contact. I need to cancel as I am moving to another state. Have not used my appointments and darn sure do not want to continue after my membership and don’t trust that they won’t try to charge me.”

Helpful Report

Posted 1 year ago

“If I could leave lower I would !! Been a member since 2010 in VA to Nc I went in as a couple massage and I was very excited my husband and I love 55 miles away so it’s a big deal for a couple massage !!! I me BRIAN who was a complete jerk form the momet on . I proceeded to tell him we had just had lunch he replied ‘Oh what did you have ‘ I replied a burger and a beer !!!!!!STOP STOP STOP he said oh no I can’t massage you due to that !!! Mean while my husbands massage therapist did his 90 min massage. Brian however escorted me OUT OT THE AREA !!!! Told me I had a beer so I had to leave !!! WTH ? My husband got a massage having a beer and burger prior !! I say I. The car waiting for him to come out !! Please BRIAN is ahas horrible personable experience so very unprofessional and down right RUDE ! I’m a hair dresser so I will tell every one I know not to go to this place and or never get Brian he had little nasty hands any way ! I am no longer got to keep my membership due to BRIAN !!!! Don’t go to him but any one elese is prof”

Helpful Report

Posted 1 year ago

“I have been a member of ME (this location specifically) for OVER 10 years. The last 4-5 years (before Covid was declining, after Covid APPALLING) There are never appointments available online or via their app, and if you call (they don't answer) or go in they MIGHT be able to schedule you for something 1-3 months out. Good luck trying to get in they have only 12/13 therapist on staff. I was there on a Sunday in December 2023 and they had one massage therapist and one person doing facials and had to close by 4 pm because they have no staff. I have 6 friends in the same boat as me with a bank full of paid massage credits (2 years worth if I could get in Monthly - $2,500+) and we can't get in. And yet they are still signing people up. DON'T Waste your money!!! Customer service is disgraceful and management will not help you or provide you with any kind of resolution. They will however threaten to cancel your membership if you assertively, yet calming ask them for a remedy. There is a reason they have an F rating on the BBB and I lost count of how many 1 star reviews on Google. THEY DO NOT CARE! I have been lied to several times about policies and now threatened. This company is nothing more than thieves. They take your money and do not have the ability to provide the services they are selling. If you try and cancel you will have 60 days to use your credits. Now how is that possible when you have to wait sometimes 2 months to even get in for ONE service.”

Helpful Report

Posted 1 year ago

Massage Envy is rated 2.1 based on 175 reviews