Massage Envy Reviews

Name: Massage Envy
Rating: 2.03

2.0 Rating 158 Reviews

24 %

of reviewers recommend Massage Envy

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2.0

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Massage Envy 1 star review on 10th March 2025

Joshua

Massage Envy 1 star review on 12th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I scheduled a 60-minute massage at the Concord NC location. It clearly says $85 on the pricing tab right where you schedule. I was charged $145 when checking out with some very quick explanation of the $85 being a first time charge since my first massage there was in Dec 2023. I have had massages in many different states and have never paid $145 for a 60 min massage. This is clearly illegal and a scam.”

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Posted 7 months ago

“Totally bad experience at Preston-Parkwest In Morrisville NC Beware of their manager at the desk. Totally untrained and unprofessional. Eager to heavy charge not doing any service. Excuse of policy. Pathetic!”

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Posted 8 months ago

“At the end of the massage, a hot towel was placed on my back by the employee. He walked out of the room. I stood up and took the towel off my back. It was not a towel. It looked like a dish rag you would be using around the kitchen sink. It had holes in it. Disgusting. I called and spoke with the manager. She confirmed the towels are a bit used. Never go back there!”

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Posted 8 months ago

“Avoid their membership at ALL COSTS. The massages are consistently significantly less than an hour. Youre looking at 45 minutes or less. They lock you into a year long contract that's impossible to get out of no matter the circumstances. They do not care about you, only getting their money. It's a complete waste of money with very little benefits. You can only transfer one of your massages to a person once every 6 months while tied into a year long contract. They are usually booked well in advance and it causes you to have to drive 30 minutes in any direction to find an open location. Do not recommend and will not be returning. Save your money and RUN.”

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Posted 9 months ago

“Es imposible salirse de la membresía, y las politicas de Cancelación para citas es abusiva”

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Posted 9 months ago

“Terrible company. Bought my daughter 2 massages. She is pregnant. I bought them on sale. We had it in writing. When she went to pay they raised the price. Then told her the second one would be at an even higher and she would owe the difference. They know it’s not enough money to sue over. They refused us a refund on the unused money. Very poor customer care”

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Posted 9 months ago

“I have always raved about the benefits of having a membership here. There policies are terrible and they lock you into to paying even if you don't utilize. I have been in to discuss canceling but will loose all my credits. Now they charge me a cancelation when I shouldn't have been scheduled at all. Still list my credits even though I called same day of cancelation to pay and attend appointments. They took my slot and still charged me full price. Ridiculous way to treat loyal customers who leave good tips for employees. I know its hard to believe but unexpected injuries or medical issues can arise and make this service hard to utilize. I need 24 hours in the CALM ROOM to handle this disappointment and anger at the way they scam customers out of money. I will tell all my family and friends to avoid this business and quite a few have membership already. Bad business for sure.”

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Posted 9 months ago

“I'm so disappointed with their costumer service. It is a lie you can cancel the membership anytime you want. I tried to cancel my account several times and they won't take my request because " I have to have proof" of making a decision. It is ridiculous I have to send personal information justifying my decision to cancel my membership. Horrible business practices!. Please, Don't get a membership!”

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Posted 9 months ago

“DO NOT SIGN UP AT THIS LOCATION, I REPEAT, DO NOT SIGN UP AT THIS LOCATION UNLESS YOU WANT TO BE PERMANENTLY TIED INTO A FAKE CONTRACT. My wife was a steady paying client for YEARS and wasn’t able to make a scheduled appointment on a particular instance due to a true emergency with us losing power in our home. They still charged her despite her trying to cancel. On top of the terrible customer service she politely asked for them to cancel her membership with them keeping 4 months of credits in their pockets and they literally denied her the ability to do so and said it wasn’t possible without a doctors note, a doctors note that would take 15 days to process which will still incur a monthly charge. When asked for a manager there was none, when asked for corporates phone number, they said they didn’t know (a quick Google search took care of that). We had to cancel her debit card and put a block on any charges made from Massage Envy because of their refusal to let her out of the membership. Come to find out they were still able to charge her on her Apple Card because of a random purchase she used it for TWO YEARS AGO. So they went back into her transaction history to find another payment option and charge her the $75. We are currently disputing the charge since she is no longer a member and having Apple put a block on their end as well. So if you’re willing to be tied to them for the rest of your life, by all means go ahead.”

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Posted 10 months ago

“I have been a member on the monthly plan for about 3 years Over that time I built up several credits. What I found out is you cannot gift them other than 1 per month for a $10 fee. You cannot stop the monthly charge and use the credits to built up. You must pay $20 per month for the "privilege" of using bought and paid for sessions. If you don't use them in 6 months of $20/month you have to get permission to extend it. I did that except the ME person turned on the monthly charge again. I called again and basically begged to "make it stop" and the district manager has ghosted me. DO NOT I repeat DO NOT get into their monthly club. I would love to talk to someone up the food chain but they wouldn't give me contact info”

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Posted 10 months ago

“I am extremely disappointed with the service at Massage Envy. I scheduled a massage for myself and my mom over a month ago, only to have it rescheduled a week ago due to staffing issues. Now, I’ve been informed that another staff member is sick and our appointment cannot even be found in your system. This level of disorganization is absolutely unacceptable. Not only has this caused major inconvenience, but it also completely ruined what was supposed to be a relaxing experience. Your inability to manage appointments and staffing is beyond frustrating. I would not recommend Massage Envy to anyone looking for a reliable and professional massage experience. Save your time and money and go elsewhere.”

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Posted 10 months ago

“Hayley was completely rude and unprofessional to deal with. Buyer beware if you sign up with a package or membership here! I came for six months of prenatal sessions, was walked through scheduling in person by a staff member to make sure everything was taken care of and booked properly, and then ended up randomly told that I needed to pay out-of-pocket after my session today. I explained to her politely that everything is prepaid for and this doesn't make any sense, to which she effectively told me that I should understand the math and it's my problem and not theirs even though she can see in the system who helped me and that they were the ones to book me when all I asked for was to book the sessions I paid for. Why would I book more sessions than were in my package? It literally makes no sense. She refused to be accountable and was not remotely apologetic. Not the kind of experience anyone should be paying a premium for, especially not nine months pregnant. On top of all of this, I now didn't have the opportunity to properly space out my sessions until giving birth, which was the entire purpose of me being a customer here in the first place, and why I personally asked for professional assistance with the booking process, all to be treated this way and stuck footing a bill and having no care for the last month of my pregnancy. I will NEVER be back and am appalled at the customer service here. Thought I would give them a chance due to proximity of where I live, but now I see why everyone I know avoids this place and goes to small, local businesses or private masseuses instead. Hope the owner or manager has the opportunity to see this, as you are losing customers frequently due to the rudeness and incompetence of your desk staff. There was zero attempt made to right what happened today. It costs a lot less to retain a customer than to acquire a new one. I suppose this lesson has been lost upon Hayley, as she very clearly does not care about the customer experience or treat this business like her own in anyway whatsoever.”

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Posted 10 months ago

“I joined in Louisiana and moved to Nevada. I had not used my membership for a couple of months, so I'd accumulated 2 or 3 prepaid visits. Massage Envy in La. called me wanting me to renew my membership. I don't live in La. anymore so I told them no. She told me that I had to pay them another $70.00 in order to cancel my membership and use my accrued visits. If I didn't renew with them, that they would cancel my accrued visits. That if I had to rejoin, and pay them another monthly fee. Why would I do that, if I don't live in La.? Again I told them no, that I wasn't going to pay them another $70.00 so that I could cancel the membership, and sure enough, they canceled my accrued visits to a location in Nevada.”

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Posted 10 months ago

“The absolute worst place ever to go if I could give a zero out of five stars I would. I was refused services three times and two out of those times I was told that the massage therapist had left for a medical emergency went in fact was still in the building.”

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Posted 10 months ago

“I would give a zero if I could. When you go to cancel your membership the manager never seems to be available. For a week now I have been trying to get this membership cancel with no response from a manager. Apparently they are the only one who can cancel the membership. I am only canceling due to changes in my finances.”

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Posted 10 months ago

“If I could give them a zero, i would. I really don’t like writing negative reviews, but I feel it’s warranted. Honestly, I just want this out there so I can help others avoid the headache I’m currently dealing with. AVOID THIS PLACE AT ALL COSTS!!!! I’ve been a member of massage envy for YEARS and I was so happy with them until it came to cancelling. Due to increased expenses, I decided to cancel my membership with them. I reached out on 6/25 about this. They said I had to pay the current month - fine. So I did. I was told that they would email the cancellation form and a manager would reach out within 48 hours. That did not happen. I reached out again on the 28th, no answer. I reached out again on 7/3, they only answered about the form, stating that they sent it on the 25th but will resend it if ”I can’t seem to locate it”. It was not sent, I checked everywhere. I still have not received it. I had to ask AGAIN about management reaching out and they finally said the manager would reach out today (7/3). NADA. Mind you I tried calling a couple times too and they never answered. So I called again 7/4 and left a voicemail since they are closed, along with two texts stating that I need this form and to have a manager call me first thing. Seems like this is a pretty common thing for them, and it’s unfortunate. I’m just hoping at this point I’m not out all my credits, and they aren’t trying to make me add yet ANOTHER month to it. I will update this post once I have more information, but please save yourself the hassle and take your business elsewhere!!!”

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Posted 10 months ago

“Horrible customer service!”

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Posted 11 months ago

“Zero stars. 7175 W Lake Mead Blvd. Las Vegas, Nevada location. I called on Saturday morning and scheduled two appointments for me and my daughter for Sunday afternoon. I received a phone call Saturday afternoon confirming my appointment for Saturday. I said no it is booked for tomorrow,Sunday. She tells me I still have to pay for the inconvenience for the massage therapists. I did get mad and started yelling and asked to talk to the manager, she said, I booked your appointment and I am the manager. I asked how to get a hold of the owner and she hung up on me. Not my fault that this person is incompetent and booked the wrong date and I have to pay for it.”

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Posted 11 months ago

“The worst massage experience I’ve ever had. In the middle of my massage I asked my therapist to go deeper and he told me he was too tired today and then I should have empathy for him because he was been working too hard and couldn’t give me a massage that was any deeper. He the said maybe I was having a bad day and that I needed to talk it out with him and would not leave the room. When I went to explain what happened at the front desk, because after 20 minutes of my massage, the front desk attendant had an absolutely terrible aggressive attitude and said I had to pay for the entire massage, even though their therapist was too tired to give me a massage. I highly recommend never going to this place. It’s the massage parlor in downtown Chicago: · 345 E Ohio St”

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Posted 11 months ago

“Robbed of full service purchased. Atlanta Midtown location. Paid for 60 minutes received 25. I didn't realize staff clean up/set up time was part of my payment. Poor customer service and Management. After reaching out to the number provided for Cooperate office which was a dead-end, I understand the attitude of the staff. This was definitely a learning experience. I will never, ever return”

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Posted 11 months ago

Massage Envy is rated 2.0 based on 158 reviews