Avoid at all cost! I ordered a tuxedo from the Personal Tailoring line. A special request, but all detail with pictures well documented. They delivered the wrong color, the wrong style and an awful fitted jacket. They promised to fix twice but were not able to deliver at all. Such a waste of time. To sort out the aftermath, I contacted the customer service which was unresponsive and responsibilities were shifted from MD to Inditex back and forth. An (embarrassing small) compensation was promised but never arrived. They don't respond to my emails anymore. I will not put a foot back into this store.
7 years ago
Massimo Dutti has a
1.5
average rating
from
100
reviews