Massimo Dutti Reviews

3.40 Rating 5 Reviews
60% of reviewers recommend Massimo Dutti

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5 reviews
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Anonymous
Ordered online at their US web-site for an in-store pick up. After 2 weeks still no order. The only customer service representative they employ for both calls and emails does not answer my written inquiries and when I call him says that the package has been lost during delivery but that he is not going to process a refund because he does not deal with refunds nor know the contacts of a department that does. They stole my money and are not even shy about it! Can't believe my ears - first time in my life I am told "Package was lost but no refund madam" (in a horrible English).

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"Ordered online at their US web-site for an in-store pick up. After 2 weeks still no order. The only customer service representative they employ for both calls and emails does not answer my written inquiries and when I call him says that the package has been lost during delivery but that he is not going to process a refund because he does not deal with refunds nor know the contacts of a department that does. They stole my money and are not even shy about it! Can't believe my ears - first time in my life I am told "Package was lost but no refund madam" (in a horrible English)."
Helpful Report
Posted 2 months ago
"Avoid at all cost! I ordered a tuxedo from the Personal Tailoring line. A special request, but all detail with pictures well documented. They delivered the wrong color, the wrong style and an awful fitted jacket. They promised to fix twice but were not able to deliver at all. Such a waste of time. To sort out the aftermath, I contacted the customer service which was unresponsive and responsibilities were shifted from MD to Inditex back and forth. An (embarrassing small) compensation was promised but never arrived. They don't respond to my emails anymore. I will not put a foot back into this store."
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Posted 3 months ago
Ian Fleming
"My favourite shop for menswear! The quality and value for money for such fantastic clothing design is second to none. I have to hold back from buying too much of the stuff because I like it so much."
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Posted 6 months ago
Anonymous
"Straightforward UI to order the products, very good communication, excellent information about shipping, quick delivery. Highly recommended."
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Posted 9 months ago
Judith Mosely
"Great value. Only just discovered them. Really stylish and reasonable prices. Their leather jackets are to die for."
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Posted 11 months ago
Massimo Dutti is rated 3.40 based on 5 reviews