Massimo Dutti Reviews

Name: Massimo Dutti
Rating: 1.49

1.5 Rating 102 Reviews

11 %

of reviewers recommend Massimo Dutti

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Metrics

1.5

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Massimo Dutti 1 star review on 26th March 2025

Anonymous

Anonymous // 01/01/2019

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“I am very disappointed with the quality of these shoes, both men's and women's. I purchased a pair of sandals, and after just one wear, the heel fell off. These shoes are overpriced considering their poor quality. I'm never buying shoes here again. They are also very uncomfortable.”

Helpful Report

Posted 1 year ago

“I purchased several items that were on sale. Nowhere during the purchasing process did they indicate that some of these items would revert to full price if I didn't subscribe. Upon checking out, they highlighted and scratched out the price, replacing it with a exact same one in yellow as if they are on sale. However, if you pay attention, you'll notice they crossed out the old price, wrote the same price, and highlighted it in yellow (I even have a screenshot). This led me to believe it was still the sale price, but in reality, it was the old price. They don't disclose that these prices are pre-sale. When the box arrived, there was no receipt included, making it difficult to notice. I intend to return all the items, but unfortunately, I wore the shoes I bought and only noticed afterward how deceptive their practices are. When I contacted them to discuss and request applying the discount on the shoes, they were unhelpful and rude. I've been a loyal customer for 25 years, but this experience was so disappointing that I will never shop there again. This is fraudulent and completely unethical.”

Helpful Report

Posted 1 year ago

“Bad quality and even worse client services”

Helpful Report

Posted 1 year ago

“@MASSIMODUTTI its a scam. When you will try to do your online return they will returned it to you back saying it smells like perfumes and you can't return it. Beware!!!”

Helpful Report

Posted 1 year ago

“Absolutely appalling customer service experience after purchasing a jumper that fell apart after just one evening's wear. Multiple issues including snagging, the label constantly showing, and bobbling were dismissively attributed to 'wear and tear' by the company. It's shocking and utterly disappointing how they showed no intention of trying to resolve the issue or acknowledge the clear faults. The lack of responsibility and disregard for consumer rights have left me utterly disgusted.”

Helpful Report

Posted 1 year ago

“Absolute joke. Low quality for high price. Don’t bother to try to exchange or return. Never gonna happen!”

Helpful Report

Posted 1 year ago

“Just to put things into perspective I don’t usually leave reviews or complaints as life is complicated enough and in the scheme of things buying an item of clothing should not be an endeavour. However, I have been compelled to as I found the bar is set biblically low in the Massimo Dutti store in Bluewater. The staff avoid eye contact and interaction of any kind as if it were in a zombie apocalypse. I picked out a suede jacket for my son ( which I hasten to add is one of the most expensive items in store) I stood by the vacant till and eventually a chap in a suit ( I’m assuming from his attire that he was the manager) arched his eyebrows upwards as if I had given him some adverse medical diagnosis reluctantly came over to serve me. I appreciate that this chap was not going to discuss Femat’s last theorom but there was no “hello” or retail small talk. He proceeded to shove the suede jacket (no folding or tissue paper) into the bag as if I had purchased a fake designer item in Wembley market. Now, I get it Mr Manager. Your childhood dream of working in Loro Piana has been dashed and you now find yourself interacting with us mere mortals in Bluewater Do not expect a whiff of customer service in this store. It made for a laughingly bad experience.”

Helpful Report

Posted 1 year ago

“I ordered a coat in the Black Friday sale for £179 instead of £299. After 4 days I was informed that it was on its way. Aday later I was emailed to say that they were sorry that i had decided not to have the coat and that a refund was on the way. I had not done his. I finally spoke to someone who said she would look into it but never got back. I rang again to be told there was nothing they could do and the coat was unavailable in my size. I went back online and ordered the coat for full price £299 it arrived the next day. I rang to try and get a refund and all they would offer was express delivery on future items. They will not put you through to anyone in a higher position. Appalling service! i will not be using them ever again.”

Helpful Report

Posted 2 years ago

“Ich habe dort eine Jacke bestellt, 3 mal getragen und 1 mal gewaschen nach Hinweis der Hersteller. Nach der Wäsche ist sie klumpig, sodass das einzige was man machen kann, ist sie zu entsorgen. Ich habe mich an Service gewendet aber da konnte leider keiner helfen. Sehr schlechter laden . 160€ für 3 mal tragen ist definitiv zu teuer. So viel Geld , was ich da bis jetzt ausgegeben habe … das bereue ich 1000 mal und kaufe da nichts mehr. Sehr schlecht”

Helpful Report

Posted 2 years ago

“This company steals money from customers and should be permanently shut down. I sent back a pair of boots in brand new condition and well within the timeframe. They didn’t refund me and can’t explain why. Two emails and two phone calls later and one report to the better business bureau and they STILL are giving me the runaround and ignoring communication. Avoid at all costs!”

Helpful Report

Posted 2 years ago

“would not recommend this shop to anyone looking for good customer service.” “I send all my information back to the company for a return and refund. The item is way to small according to the chat i never got back a refund or respond. Very poor service and no consideration for customers.”

Helpful Report

Posted 2 years ago

“The clothes are fine, but they're app it's just trash, the app in the playstore or in the web, the same trash, you should pay for a fk good development of your app/online store, you have a ton of money. I don t want to order again from them if they don t fix their trash app/online store”

Helpful Report

Posted 2 years ago

“Worst customer service ever in person with the manager at Santiago de Compestela. Returned a shirt with a pill in it. No go with any help whatsoever. Worst retail experience ever.”

Helpful Report

Posted 2 years ago

“Terrible Customer Service I had a terrible experience with Massimo Ditto shop in Mercado mall jumeirah this evening 07/05/2023 The staff the toll men I forgot hes name ,he was was very rude the customer service was extremely poor, and I was treated disrespectfully by him When I asked for help to buy a suite I took it by my self and I did everything by my self he never respond to any request I ask both staff they were unresponsive and uninterested in assisting me with my purchase. I paid the suite of around 1878 dirhams they don’t even bother to explain about the tailoring that they don’t have or try to assist even I told them that I will write a bad review or I will talk to your manager tomorrow he was laughing at me and was not even care about writing a review or complain to he’s manager it looks he’s also frustrated warming there or maybe they don’t pay him I feel extremely disappointed and frustrated with my experience and will not be returning to this shop again. I would not recommend this shop to anyone looking for good customer service.”

Helpful Report

Posted 2 years ago

“I send all my information back to the company for a return and refund. The item is way to small according to the chat i never got back a refund or respond. Very poor service and no consideration for customers. It’s going into the third week.”

Helpful Report

Posted 3 years ago

“Paper bag charge is crazy”

Helpful Report

Posted 3 years ago

“Worst manager ever. I was in Massimo Dittu in Yorkdale mall today and I asked one of the selsperson to look for my size and she was so rude and unprofessional to me. when I asked one of the cashier about the manager to report that behavior, she told me that sales person was the store manager. Even worse! So ridiculous and unprofessional.”

Helpful Report

Posted 3 years ago

“I like the store and buy most of my pants here . But I spent over 100 dollars on pants this weekend and I was shocked that the salesperson asked if I wanted a bag for 20 cents !Really is the company that hard up that they have to charge the customers for bags now ? I’m like is this a joke ?”

Helpful Report

Posted 4 years ago

“It’s bags last for ever and still look new”

Helpful Report

Posted 4 years ago

“Total disregard to the customers. I hope customers will return the favour by avoiding this poor excuse of a shop. My experience of returning a purchase was so terrible that I even wrote a letter to its CEO and customer service. They did not even bother to reply.”

Helpful Report

Posted 4 years ago

Massimo Dutti is rated 1.5 based on 102 reviews