Massimo Dutti Reviews

Name: Massimo Dutti
Rating: 1.63

1.6 Rating 78 Reviews

14 %

of reviewers recommend Massimo Dutti

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1.6

Based on 78 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Massimo Dutti 5 star review on 16th February 2022

Anonymous

Massimo Dutti 1 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an item less than 7 days ago and it went on sale. Spoke to an agent and they won’t do price adjustments… in the US most retail clothing stores will honor a price adjustment within 7 days (e.g banana republic, Anthropologie, etc). I believe this is Inditex policy which is great for Zara a discount store, but Massimo Dutti prices are not discount. Also, customer service agent didn’t speak English very well, repeated my situation a few times and he could understand me…”

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Posted 2 years ago

“Very poor quality I bought suit from DUBAI MALL and after 3 months cut”

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Posted 2 years ago

“i have ordered from Massimo Dutti in Greece a month ago and i am still looking for my parcel! they have given fake track codes and they do not respond on the phone calls. I will never order online from them again !!!!”

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Posted 3 years ago

“Worst customer service ever If I was managing such a lovely brand ,I would throw all my customer service executives in the nearest bin)((((”

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Posted 3 years ago

“Bought a skirt from them on 15 April which was too small it was a nightmare trying to return it. It was delivered by Royal Mail, but the bar code sent for returns couldn’t be scanned by Royal Mail. No clue on the website as to which courier to return it by. Contacted them via Messenger Customer service assistant Maja first said she would generate ate a new Royal Mail code. Then she said when the return was reviewed a courier would pick it up. When I asked why it had to be reviewed, no answer Phone number recorded answer in a foreign language then cuts off. Only reason I have given 2 stars is because now they have added a generate return on their website which they hadn’t before. Did that and I was email a new bar code which thank goodness was accepted by the post office I will not wait for weeks for a refund, as some pehave said happens, but will be contacting my credit card provider Will never be buyI got anything from this company again”

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Posted 3 years ago

Massimo Dutti is rated 1.6 based on 78 reviews