Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Massimo Dutti Reviews

1.6 Rating 78 Reviews

14 %

of reviewers recommend Massimo Dutti

Company Reviews

1.6

Based on 78 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

Visit Website

Write Your review

Tell us how Massimo Dutti made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Massimo Dutti 5 star review on 16th February 2022

Massimo Dutti 1 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling customer service experience after purchasing a jumper that fell apart after just one evening's wear. Multiple issues including snagging, the label constantly showing, and bobbling were dismissively attributed to 'wear and tear' by the company. It's shocking and utterly disappointing how they showed no intention of trying to resolve the issue or acknowledge the clear faults. The lack of responsibility and disregard for consumer rights have left me utterly disgusted.”

Posted 1 week ago

“Absolute joke. Low quality for high price. Don’t bother to try to exchange or return. Never gonna happen!”

Posted 3 weeks ago

“Just to put things into perspective I don’t usually leave reviews or complaints as life is complicated enough and in the scheme of things buying an item of clothing should not be an endeavour. However, I have been compelled to as I found the bar is set biblically low in the Massimo Dutti store in Bluewater. The staff avoid eye contact and interaction of any kind as if it were in a zombie apocalypse. I picked out a suede jacket for my son ( which I hasten to add is one of the most expensive items in store) I stood by the vacant till and eventually a chap in a suit ( I’m assuming from his attire that he was the manager) arched his eyebrows upwards as if I had given him some adverse medical diagnosis reluctantly came over to serve me. I appreciate that this chap was not going to discuss Femat’s last theorom but there was no “hello” or retail small talk. He proceeded to shove the suede jacket (no folding or tissue paper) into the bag as if I had purchased a fake designer item in Wembley market. Now, I get it Mr Manager. Your childhood dream of working in Loro Piana has been dashed and you now find yourself interacting with us mere mortals in Bluewater Do not expect a whiff of customer service in this store. It made for a laughingly bad experience.”

Posted 4 weeks ago

“I ordered a coat in the Black Friday sale for £179 instead of £299. After 4 days I was informed that it was on its way. Aday later I was emailed to say that they were sorry that i had decided not to have the coat and that a refund was on the way. I had not done his. I finally spoke to someone who said she would look into it but never got back. I rang again to be told there was nothing they could do and the coat was unavailable in my size. I went back online and ordered the coat for full price £299 it arrived the next day. I rang to try and get a refund and all they would offer was express delivery on future items. They will not put you through to anyone in a higher position. Appalling service! i will not be using them ever again.”

Posted 4 months ago

“Ich habe dort eine Jacke bestellt, 3 mal getragen und 1 mal gewaschen nach Hinweis der Hersteller. Nach der Wäsche ist sie klumpig, sodass das einzige was man machen kann, ist sie zu entsorgen. Ich habe mich an Service gewendet aber da konnte leider keiner helfen. Sehr schlechter laden . 160€ für 3 mal tragen ist definitiv zu teuer. So viel Geld , was ich da bis jetzt ausgegeben habe … das bereue ich 1000 mal und kaufe da nichts mehr. Sehr schlecht”

Posted 4 months ago

“This company steals money from customers and should be permanently shut down. I sent back a pair of boots in brand new condition and well within the timeframe. They didn’t refund me and can’t explain why. Two emails and two phone calls later and one report to the better business bureau and they STILL are giving me the runaround and ignoring communication. Avoid at all costs!”

Posted 5 months ago

“would not recommend this shop to anyone looking for good customer service.” “I send all my information back to the company for a return and refund. The item is way to small according to the chat i never got back a refund or respond. Very poor service and no consideration for customers.”

Posted 7 months ago

“The clothes are fine, but they're app it's just trash, the app in the playstore or in the web, the same trash, you should pay for a fk good development of your app/online store, you have a ton of money. I don t want to order again from them if they don t fix their trash app/online store”

Posted 7 months ago

“Worst customer service ever in person with the manager at Santiago de Compestela. Returned a shirt with a pill in it. No go with any help whatsoever. Worst retail experience ever.”

Posted 10 months ago

“Terrible Customer Service I had a terrible experience with Massimo Ditto shop in Mercado mall jumeirah this evening 07/05/2023 The staff the toll men I forgot hes name ,he was was very rude the customer service was extremely poor, and I was treated disrespectfully by him When I asked for help to buy a suite I took it by my self and I did everything by my self he never respond to any request I ask both staff they were unresponsive and uninterested in assisting me with my purchase. I paid the suite of around 1878 dirhams they don’t even bother to explain about the tailoring that they don’t have or try to assist even I told them that I will write a bad review or I will talk to your manager tomorrow he was laughing at me and was not even care about writing a review or complain to he’s manager it looks he’s also frustrated warming there or maybe they don’t pay him I feel extremely disappointed and frustrated with my experience and will not be returning to this shop again. I would not recommend this shop to anyone looking for good customer service.”

Posted 11 months ago

“I send all my information back to the company for a return and refund. The item is way to small according to the chat i never got back a refund or respond. Very poor service and no consideration for customers. It’s going into the third week.”

Posted 1 year ago

“Paper bag charge is crazy”

Posted 1 year ago

“Worst manager ever. I was in Massimo Dittu in Yorkdale mall today and I asked one of the selsperson to look for my size and she was so rude and unprofessional to me. when I asked one of the cashier about the manager to report that behavior, she told me that sales person was the store manager. Even worse! So ridiculous and unprofessional.”

Posted 2 years ago

“I like the store and buy most of my pants here . But I spent over 100 dollars on pants this weekend and I was shocked that the salesperson asked if I wanted a bag for 20 cents !Really is the company that hard up that they have to charge the customers for bags now ? I’m like is this a joke ?”

Posted 2 years ago

“Total disregard to the customers. I hope customers will return the favour by avoiding this poor excuse of a shop. My experience of returning a purchase was so terrible that I even wrote a letter to its CEO and customer service. They did not even bother to reply.”

Posted 2 years ago

“Massimo Dutti shoe quality… Boots after 10 days. Awful customer service as well.”

Massimo Dutti 1 star review on 3rd February 2022

Posted 2 years ago

“Charging for bags? Really? is this a grocery store? Such a cheap attitude !!”

Posted 2 years ago

“Bought 5 trousers and all of them got torn by just sitting. Really poor quality materials.”

Posted 2 years ago

“Order confirmed and cancelled. No explanation at all. A bad customer service—you see, they don’t care about profiting so let them be.”

Posted 2 years ago

“They have not refunded my money for goods that I returned within 5 days. They say they’ve received my return but the refund has got stuck in their banking system!! £298 worth!!! They say they can’t do anything !! It’s been over 3 weeks now . Useless customer service !!”

Posted 2 years ago

«
1
2
3
4
»

Massimo Dutti is rated 1.6 based on 78 reviews