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Massimo Dutti Reviews

1.6 Rating 78 Reviews

14 %

of reviewers recommend Massimo Dutti

Company Reviews

1.6

Based on 78 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Massimo Dutti 5 star review on 16th February 2022

Massimo Dutti 1 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have not refunded an item they have received, it has been was confirmed by Royal Mail tracking , 2 customer service staff have confirmed the refund will be sent , Still waiting , now the Customer service phone hangs up and emails are not answered , after reading terrible reviews on customers losing money I’m really concerned”

Posted 3 years ago

“I want to give 0 star to this company if not, triple minus stars. The company has been holding my refund over 10 months. They seemed to have no intention to refund my money. They have the US customer service number, THE NUMBER ONLY, but the staff who responded was not In US but in Spain. The staff did not speak English well but refused to communicate via email to confirm the conversation that he and I had. I had to call 7 times before I was connected to the staff. The same staff always responded my call. I hardly understood him.”

Posted 3 years ago

“Worst customer service ever If I was managing such a lovely brand ,I would throw all my customer service executives in the nearest bin)((((”

Posted 3 years ago

“Luv their clothing, shoes and bags buy there is ZERO customer service. I purchased a limited edition bag (last one on line) but it arrived with security tag. I emailed customer service 5 times and held on phone for over an hour a few times and if you press 1 to get a call back you get hung up on. I finally went ahead and sent the bag in with a note to remove tag and return the bag to me but they ignored my request and refunded my payment and I never heard about the bag or saw it on line again. To this day no response on my emails. What a shame- quality merchandise and non existent customer service.”

Posted 3 years ago

“If I could put 0 stars I would. Dreadful customer services. MD sent me the wrong item. It was for my partner's birthday so his present was ruined. I contacted them daily. I emailed them and had no response,at all. I rang daily and They robbed me off. They would not let me speak to supervisor despite my requests. It took them over a week to tell me to return the item. They then refused to pay the shipping costs, despite it being their fault ! They are dreadful. Do not buy from them please. I am out of pocket now by the calls I've made, the shipping costs and this has caused distress and taken up valuable time.”

Posted 3 years ago

“Omg!!!! What a nightmare I bought some jeans , they were too small, had them 6 weeks now and still can’t work out how to send them back!!! Does anyone know ???? Won’t be getting anything from there again !”

Posted 3 years ago

“Worst customer service ever, worst shopping experience ever”

Posted 3 years ago

“Bought a skirt from them on 15 April which was too small it was a nightmare trying to return it. It was delivered by Royal Mail, but the bar code sent for returns couldn’t be scanned by Royal Mail. No clue on the website as to which courier to return it by. Contacted them via Messenger Customer service assistant Maja first said she would generate ate a new Royal Mail code. Then she said when the return was reviewed a courier would pick it up. When I asked why it had to be reviewed, no answer Phone number recorded answer in a foreign language then cuts off. Only reason I have given 2 stars is because now they have added a generate return on their website which they hadn’t before. Did that and I was email a new bar code which thank goodness was accepted by the post office I will not wait for weeks for a refund, as some pehave said happens, but will be contacting my credit card provider Will never be buyI got anything from this company again”

Posted 3 years ago

“Don't order anything from this company. They will not send your refund back. I'm waiting for weeks now to get my 400 euro back.”

Posted 4 years ago

“Terrible customer service! Returned an order two months ago (which they confirmed as received) but still no refund!”

Posted 4 years ago

“Top class company....”

Posted 4 years ago

“I purchased a water repellent parka from Massimo dutti. When I got in the rain it got soaked through. Massimo dutti said that they never stated that it was water repellent. I sent them the images of the label which clearly says that it's water repellent! After that I contacted them a few times! The only answer is being dealt with!! SHOCKING!”

Posted 4 years ago

“Amazing web, very easy to find what you need.”

Posted 4 years ago

“Great service and good quality”

Posted 4 years ago

“I URGE YOU TO READ THIS COMPANIES REVIEWS BEFORE PURCHASING A THING FROM THEM - TERRIBLE CUSTOMER SERVICE!! Purchased two items, both in unopened plastic bags from the stock room, both turned out to be faulty. Returned items back to Bromley store over two months ago and I still do not have my refund. Emails have been ignored, manager call back requests brushed off. You have had my items and money for over two months now and still no refund - shocking!”

Posted 4 years ago

“Marianna from Massimo dutti at Oxford Circus. Thank you for providing to me an excellent customer service! Attention to details and very positive, friendly approach that what made my shopping extremely enjoyable by this lady. Definitely I will be back.”

Posted 4 years ago

“Extreme rude staff in Cologne store and not professional online service. If you order online with the delivery to the store (in my case the store in Cologne), be aware that you won't get any email that your order has arrived. You will be phoning yourself to the store and the online service, just to find your order (that was already paid!), but all they do is blaming each other and saying contradictory things. I've never seen such an unprofessional and rude behavior! The staff in Cologne store is just something! Firstly, they didn't give me my complete order and I had to come to Cologne one more time. But the order was there all the time, they just didn't find it! Secondly, as I wanted to talk to the manager, she did not even apologize for the situation, but also blamed me that I ordered items to the store and not directly to my place!!! This is just beyond any rules...”

Posted 4 years ago

“Extreme rude staff in Cologne store and not professional online service. If you order online with the delivery to the store (in my case the store in Cologne), be aware that you won't get any email that your order has arrived. You will be phoning yourself to the store and the online service, just to find your order (that was already paid!), but all they do is blaming each other and saying contradictory things. I've never seen such an unprofessional and rude behavior! The staff in Cologne store is just something! Firstly, they didn't give me my complete order and I had to come to Cologne one more time. But the order was there all the time, they just didn't find it! Secondly, as I wanted to talk to the manager, she did not even apologize for the situation, but also blamed me that I ordered items to the store and not directly to my place!!! This is just beyond any rules...”

Posted 4 years ago

“Hi, I ordered a pair of trousers online recievwd them promptly but didn’t fit. There was nothing with the trousers for returning so phoned the Grafton Street branch spoke to the manager who wasn’t very friendly!!! When we finished our conversation she just hung up without even a Thank you or Goodbye!! VERY RUDE.... Returning is very bad. No labels nothing to go on!! I was told print off receipt myself pay postage and that’s it!!! Very unsatisfactory!! First time to order online with Massimo Dutti and last with that terrible service especially from the Grafton Street Manager. If she wasn’t so rude I mightn’t have written this review.”

Posted 4 years ago

“I am disgusted with Massimo Dutti. I bought a jumper for my husband as a Christmas present on 12/12/19 in a Spanish store. Soon after I had to go back to another country to look after a sick relative. On my return I had to take the jumper back because it was too big. I was 2 days over the 30 day return policy. I would have been happy with a credit note. I know I was 2 days late returning the jumper but had no option to bring it back sooner. Of course Massimo Dutti do not want to help their customers at all. I was refused point blank in store to be allowed to change it. I contacted their customer service team online & found them very rude, she even cut me off. I was hoping for a little compassion from Massimo Dutti as it being the Christmas season but they refuse to budge. I am now left with a useless garment that my husband cannot possibly wear. Other fashion stores have a longer returns policy over the Christmas period. For eg. H&M aré doing Christmas returns up to the end of January. I am not sure I would shop in Massimo Dutti again. The staff online are very rude & not at all helpful to my situation”

Posted 4 years ago

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Massimo Dutti is rated 1.6 based on 78 reviews