Terrible customer service. I ordered a gift card online to be sent to a family member. They sent an email asking me to get in contact with customer services. I did so, and they said the gift cards were out of stock. They asked if I would like a refund or wait until they’re in stock. I said I was happy to wait and to send the card as soon as it was in stock . After I few weeks they asked me to get in contact again. I did so, and they wanted to confirm I still wanted the gift card sending. I said I was happy for them to send it. They just ignored me and refunded me the full price of the gift card.
I’m really annoyed , because it was meant to be a gift for my sister in law.
6 years ago
Massimo Dutti has a
1.5
average rating
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95
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