I am disgusted with Massimo Dutti. I bought a jumper for my husband as a Christmas present on 12/12/19 in a Spanish store. Soon after I had to go back to another country to look after a sick relative. On my return I had to take the jumper back because it was too big. I was 2 days over the 30 day return policy. I would have been happy with a credit note. I know I was 2 days late returning the jumper but had no option to bring it back sooner. Of course Massimo Dutti do not want to help their customers at all. I was refused point blank in store to be allowed to change it. I contacted their customer service team online & found them very rude, she even cut me off. I was hoping for a little compassion from Massimo Dutti as it being the Christmas season but they refuse to budge. I am now left with a useless garment that my husband cannot possibly wear. Other fashion stores have a longer returns policy over the Christmas period. For eg. H&M aré doing Christmas returns up to the end of January. I am not sure I would shop in Massimo Dutti again. The staff online are very rude & not at all helpful to my situation