I Ordered three pairs of jogging pants in November and waited several days for them to arrive. When they did there were only two pairs of jogging pants in the parcel and I was simply told by a very unhelpful customer service advisor that I would have to wait. Today when I contacted them again I was told that the only alternative was to offer a refund for the missing item as their system would not allow them to issue a replacement. This is mindbogglingly incompetent service in this day and age and such a shame that genuine stores are going to the wall When a company like this is offering such poor service. Having read reviews from other people I don’t hold out much hope of the refund actually being processed. Do not buy from this company