Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,886 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery but it didn't show up. However the following day I had a parcel show up that had been opened and resealed. The items were missing and replaced with a pillow. Matalan are taking no responsibility for this. They aren't interested in my video footage or photos. Terrible company! Oh and you can't upload a photo on here....funny that! Rubbish!”

Helpful Report

Posted 3 weeks ago

“We bought two suitcases at Matalan last Thursday. The quality of the suitcases impressed us. We got exceptional help from Chloe when we came to pay. She renewed my Matalan card which enabled us to get 10 percent off our bill. Chloe is a credit to Matalan Hartlepool. Very pleasant efficient and knowledgeable.”

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Posted 1 month ago

“Kept my money Kept my money! Would not buy online and will not buy again. I am due a refund of nearly £100 for items I returned via Matalan's online portal, yes I had to pay extra to return as they don't offer free returns. After 2 months of battling this I have received £16.00, the customer service is disappointingly rude and obnoxious. The constant blame being out on the customer - I followed their process!”

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Posted 1 month ago

“Went to Kingston Park, Newcastle upon Tyne today 25/8/25 service was 10 out 10 very polite helpful young lady called Shannon should be commended for excellent customer service.”

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Posted 1 month ago

“Never received refund for returned online goods Tried all means to contact Matalan, was just told yo wait!!! Still waiting!!!”

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Posted 4 months ago

“I'm just at the till point in Rotherham doing a return. The member of staff Alicia has not spoken to me once whilst she's chewing her gum.she never called me over to the till, I had to guess which one she was to use! Not the service I would expect”

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Posted 4 months ago

“I am a disabled customer trying to get a suit for a funeral tomorrow but I can only contact a main number not individual store so I have to try to get to store to ask a question. In this day and age its appalling service”

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Posted 4 months ago

“I bought 2 suitcases recently and paid for next day delivery as it was my day off work. It didn't come next day. Evri sent me a message to say that the 'Parcels were bigger than expected' to had to be sent via a special courier. Waste of paying for next day delivery really wasn't it! I'm aware that this could be a fault of evris but it was matalan I paid next day delivery to. Maybe they should update their systems so that you cannot pay next day delivery for a larger item”

Helpful Report

Posted 4 months ago

“Please don't do discrimination among customers. It doesn't suit a big brands.try to hire more professional salesperson who can understand English at least”

Helpful Report

Posted 4 months ago

“Ordered 4 dinner plates, only 3 delivered all broken Such a let down as any clothing items I order are always perfect”

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Posted 5 months ago

“There product are good. Prices are also reasonable and their customer services is very good”

Helpful Report

Posted 6 months ago

“It is a wonderful online shop. The products are nice and the prices are cheap.”

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Posted 6 months ago

“I didn't believe in online shopping online but now after this store I won't leave the house to shop”

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Posted 6 months ago

“Excellent service! I love the variety of products and the secure payment options. My package arrived quickly and was well-packaged. Will shop again soon!”

Helpful Report

Posted 6 months ago

“Matalan really came through for me! I was looking for some affordable stuff for an upcoming event, and I found exactly what I needed on their website. The prices were great, the quality was even better than I expected, and everything arrived right on time. It honestly took the stress out of shopping. Plus, their home section had some lovely little finds that brightened up my space. Matalan made me feel like I got great value without compromising on style – that definitely put a smile on my face!”

Helpful Report

Posted 6 months ago

“Highland cow quilt cover poor quality ripped after being used twice”

Helpful Report

Posted 8 months ago

“Absolutely HORRENDOUS Experience Today In The Local Store After Doing some Shopping 4Days Ago One of the Articles Was The Wrong Size So I Thought Not A Problem Just Take it Back And Exchange It Not Asking For My money back Just An Exchange But I Had Misplaced My Receipt And Was Told No Receipt No Exchange Company Policy!!!!! I Am Fortunate Enough To Remember John The Founder From GREATY Market And Such a . Shame 🫠 To See John's Business Destroyed By Company Policy I Personally Will Never Shop in MATALN AGAIN. Due To My Company Policy R.I.P MATALIN. ie Product Was Unopened.”

Helpful Report

Posted 8 months ago

“I am always receiving discounts 10%off ect with my Me card through emails and when I order items the discount never works .It just tells me I don't meet the requirements for this offer no matter what I buy.Its a waste of time having the card”

Helpful Report

Posted 9 months ago

“Used Matalan online on Black Friday ordered to store. Chased goods 4 times eventually got told had to wait a further 48 hours for a reply. Never got a reply rang customer services for 5th time only to be told goods are no longer available and they would process me a refund within 7 days they have already had my money 10 days. This company should be fined for false advertising and taking money under false pretences. I went to the store to try to get my goods in store they had very similar goods at more expensive price but would not issue me a credit note and insisted I pay for my goods in full and get customer services at head office to do me a refund. Never have I ever used a company who cannot refund non receipt of goods or put a credit against more expensive goods. It’s no wonder these stores are closing!! I will never use this company again!!! Their customer services are terrible reading from a script and constantly apologising with no meaning it’s very irritating”

Helpful Report

Posted 10 months ago

“German-built MTBs Matalan Cust'Om'er -Se'r-vice (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 -P'HO Ne" NUM-BER' (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 commissioned with the idea that the KM might be able to operate in the Mediterranean alongside the British and French navies. In the same year, five locally-built minelayers were added to the fleet. A hiatus of several years followed, and it was not until that any further major acquisitions were made, with the purchase of eight . Over the next two years, the fleet was significantly”

Helpful Report

Posted 11 months ago

Matalan is rated 3.6 based on 1,886 reviews