Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,879 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,879 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 suitcases recently and paid for next day delivery as it was my day off work. It didn't come next day. Evri sent me a message to say that the 'Parcels were bigger than expected' to had to be sent via a special courier. Waste of paying for next day delivery really wasn't it! I'm aware that this could be a fault of evris but it was matalan I paid next day delivery to. Maybe they should update their systems so that you cannot pay next day delivery for a larger item”

Helpful Report

Posted 10 hours ago

“Please don't do discrimination among customers. It doesn't suit a big brands.try to hire more professional salesperson who can understand English at least”

Helpful Report

Posted 2 days ago

“Ordered 4 dinner plates, only 3 delivered all broken Such a let down as any clothing items I order are always perfect”

Helpful Report

Posted 1 month ago

“There product are good. Prices are also reasonable and their customer services is very good”

Helpful Report

Posted 2 months ago

“It is a wonderful online shop. The products are nice and the prices are cheap.”

Helpful Report

Posted 2 months ago

“I didn't believe in online shopping online but now after this store I won't leave the house to shop”

Helpful Report

Posted 2 months ago

“Excellent service! I love the variety of products and the secure payment options. My package arrived quickly and was well-packaged. Will shop again soon!”

Helpful Report

Posted 2 months ago

“Matalan really came through for me! I was looking for some affordable stuff for an upcoming event, and I found exactly what I needed on their website. The prices were great, the quality was even better than I expected, and everything arrived right on time. It honestly took the stress out of shopping. Plus, their home section had some lovely little finds that brightened up my space. Matalan made me feel like I got great value without compromising on style – that definitely put a smile on my face!”

Helpful Report

Posted 2 months ago

“Highland cow quilt cover poor quality ripped after being used twice”

Helpful Report

Posted 4 months ago

“Absolutely HORRENDOUS Experience Today In The Local Store After Doing some Shopping 4Days Ago One of the Articles Was The Wrong Size So I Thought Not A Problem Just Take it Back And Exchange It Not Asking For My money back Just An Exchange But I Had Misplaced My Receipt And Was Told No Receipt No Exchange Company Policy!!!!! I Am Fortunate Enough To Remember John The Founder From GREATY Market And Such a . Shame 🫠 To See John's Business Destroyed By Company Policy I Personally Will Never Shop in MATALN AGAIN. Due To My Company Policy R.I.P MATALIN. ie Product Was Unopened.”

Helpful Report

Posted 4 months ago

“I am always receiving discounts 10%off ect with my Me card through emails and when I order items the discount never works .It just tells me I don't meet the requirements for this offer no matter what I buy.Its a waste of time having the card”

Helpful Report

Posted 4 months ago

“Used Matalan online on Black Friday ordered to store. Chased goods 4 times eventually got told had to wait a further 48 hours for a reply. Never got a reply rang customer services for 5th time only to be told goods are no longer available and they would process me a refund within 7 days they have already had my money 10 days. This company should be fined for false advertising and taking money under false pretences. I went to the store to try to get my goods in store they had very similar goods at more expensive price but would not issue me a credit note and insisted I pay for my goods in full and get customer services at head office to do me a refund. Never have I ever used a company who cannot refund non receipt of goods or put a credit against more expensive goods. It’s no wonder these stores are closing!! I will never use this company again!!! Their customer services are terrible reading from a script and constantly apologising with no meaning it’s very irritating”

Helpful Report

Posted 5 months ago

“German-built MTBs Matalan Cust'Om'er -Se'r-vice (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 -P'HO Ne" NUM-BER' (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 commissioned with the idea that the KM might be able to operate in the Mediterranean alongside the British and French navies. In the same year, five locally-built minelayers were added to the fleet. A hiatus of several years followed, and it was not until that any further major acquisitions were made, with the purchase of eight . Over the next two years, the fleet was significantly”

Helpful Report

Posted 6 months ago

“I don’t exactly like clothes shopping. Apparently I have to wear fancy trousers to school. What a joke. There is a variety of items they sell so that makes it better I guess. I still have no idea how you pronounce the name of this place lol. Come if you enjoy shopping for clothes if not BEWARE.”

Helpful Report

Posted 7 months ago

“Paul Krugman has written extensively Matalan CustOm-er -Ser-vice (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 -pHO Ne" NUm-ber (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 on international economics, including international trade, economic geography, and international finance. The Research Papers in Economics project ranks him among the world's most influential economists. Krugman's International Economics:”

Helpful Report

Posted 7 months ago

“Placed a click and collect order order never turned up, it got dispatched but it never got dropped off at the store for collection ,got a refund will never use matlans click and collect again.”

Helpful Report

Posted 8 months ago

“duties of the president was the matalan CustOm-er -Ser-vice 8o5-41O":56OO-pHo Ne""nUm-ber constitution of , which was adopted in 1976. The president's stated role is to represent Burundi's national unity and ensure that the laws and functions of the state are created and executed in full compliance with the constitution. Sylvie Kinigi, the first and only woman in the office, served as interim president f”

Helpful Report

Posted 8 months ago

“The Reform Act was the climax matalan CustOm-er -Ser-vice 8o5-3O8":OO4O-pHoNe nUm-ber--of Whiggism, but it also brought about the Whigs' demise. The admission of the middle classes to the franchise and to the House of Commons led eventually to the development of a systematic middle-class liberalism and the end of Whiggery , although for many years reforming aristocrats held senior positions in the party. In the years after Grey's retirement, the party was led first by Lord Melbourne, a fairly traditional Whig, and then by Lord John Russell,”

Helpful Report

Posted 8 months ago

“voting resulted in a tie between incumbent John CustOm-er -Ser-vice 8o5-3O8":OO4O-pHoNe nUm-ber Edmund Wentworth Addison and the Liberal candidate. Under the legislation of the time, the presiding officer had a casting vote, and Addison was reelected. In the by-election a record for Great Britain. The mayor arranged for the result to be signalled by coloured rockets.”

Helpful Report

Posted 9 months ago

“Terrible online service⛔⛔⛔ Order completed online few days ago. Delivery date was yesterday. No update.I called Matatan today regarding my order,only to be told there was an error with my order & that i will have to wait 24-48 hours before i recieve any feedback.Terrible online service.No update No communication.⛔Warning !!! DO NOT ORDER ONLINE WITH MATALAN⛔”

Helpful Report

Posted 9 months ago

Matalan is rated 3.6 based on 1,879 reviews