Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There product are good. Prices are also reasonable and their customer services is very good”

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Posted 1 month ago

“It is a wonderful online shop. The products are nice and the prices are cheap.”

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Posted 1 month ago

“I didn't believe in online shopping online but now after this store I won't leave the house to shop”

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Posted 1 month ago

“Excellent service! I love the variety of products and the secure payment options. My package arrived quickly and was well-packaged. Will shop again soon!”

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Posted 1 month ago

“Matalan really came through for me! I was looking for some affordable stuff for an upcoming event, and I found exactly what I needed on their website. The prices were great, the quality was even better than I expected, and everything arrived right on time. It honestly took the stress out of shopping. Plus, their home section had some lovely little finds that brightened up my space. Matalan made me feel like I got great value without compromising on style – that definitely put a smile on my face!”

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Posted 1 month ago

“German-built MTBs Matalan Cust'Om'er -Se'r-vice (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 -P'HO Ne" NUM-BER' (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 commissioned with the idea that the KM might be able to operate in the Mediterranean alongside the British and French navies. In the same year, five locally-built minelayers were added to the fleet. A hiatus of several years followed, and it was not until that any further major acquisitions were made, with the purchase of eight . Over the next two years, the fleet was significantly”

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Posted 6 months ago

“Paul Krugman has written extensively Matalan CustOm-er -Ser-vice (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 -pHO Ne" NUm-ber (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 on international economics, including international trade, economic geography, and international finance. The Research Papers in Economics project ranks him among the world's most influential economists. Krugman's International Economics:”

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Posted 7 months ago

“duties of the president was the matalan CustOm-er -Ser-vice 8o5-41O":56OO-pHo Ne""nUm-ber constitution of , which was adopted in 1976. The president's stated role is to represent Burundi's national unity and ensure that the laws and functions of the state are created and executed in full compliance with the constitution. Sylvie Kinigi, the first and only woman in the office, served as interim president f”

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Posted 8 months ago

“The Reform Act was the climax matalan CustOm-er -Ser-vice 8o5-3O8":OO4O-pHoNe nUm-ber--of Whiggism, but it also brought about the Whigs' demise. The admission of the middle classes to the franchise and to the House of Commons led eventually to the development of a systematic middle-class liberalism and the end of Whiggery , although for many years reforming aristocrats held senior positions in the party. In the years after Grey's retirement, the party was led first by Lord Melbourne, a fairly traditional Whig, and then by Lord John Russell,”

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Posted 8 months ago

“voting resulted in a tie between incumbent John CustOm-er -Ser-vice 8o5-3O8":OO4O-pHoNe nUm-ber Edmund Wentworth Addison and the Liberal candidate. Under the legislation of the time, the presiding officer had a casting vote, and Addison was reelected. In the by-election a record for Great Britain. The mayor arranged for the result to be signalled by coloured rockets.”

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Posted 9 months ago

“This is a 5 Star plus Review for Lynn from Matalan CO office After placing an order with Matalan one of my item’s arrived broken, so I contacted customer services to ask for a replacement but Matalan don’t do replacement’s they refund and you reorder and yes, I did find that a bit strange but when the item came back in stock, I reordered it only to get an email a few days later to say it was not in stock and I would get a refund for that order. At this point I contacted customer services as this item was to make a pair and they had gone out of stock again. After sending just 1 email to customer services I spoke to (and yes, I do mean spoke to a real person, NO BOTS, NO LIVE CHAT, NO MORE EMAILS, just actual physical verbal conversation, and that’s all people are asking for). Lynn from Matalan CO Office was amazing I do believe she went above and beyond doing her job, she contacted different stores until she found 1 and then she arranged the delivery. Thanks very much for been able to have a verbal conversation with a real person and you did what NO BOT could have done.”

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Posted 1 year ago

“I’m disabled and live in Boston Lincolnshire, I’ve had a lovely lady called Sarah May help me today and most of my visits it’s mainly her who comes she’s amazing even offers to help me try clothes on in the changing rooms, She got a good sense when it comes to style and what goes with certain clothes and really goes above and beyond.”

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Posted 1 year ago

“I took my wheelchair bound mum in-law today to buy a dress. Catherine the assistant went above and beyond to help us order the one mum had seen but didn't have in her size. Thank you Catherine so grateful for your help. Halton branch Leeds 15”

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Posted 2 years ago

“Great experience I've ever had!”

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Posted 2 years ago

“I ordered two jumpers on Friday and both arrived the following Monday delivered by Evri. They are excellent quality for the price and even came with free hangers! Amazing! As a new customer to Matalan I was surprised to read so many negative reviews! Maybe, I was lucky ... but, my experience was excellent!”

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Posted 2 years ago

“I went to Blackburn store click and collect was a brilliant service nice friendly lady’s quick to pick your order up love the baby clothes really nice good quality been 3 times now will go again”

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Posted 3 years ago

“Great value shop. Sandeep from Hayes store is very customer friendly.”

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Posted 3 years ago

“Well laid out clean store, good customer service”

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Posted 3 years ago

“Got my order other day minus an item emailed straight away money received back in my account today fantastic quick service and good quality items I did receive many thanks”

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Posted 3 years ago

“How can you order 3 large t shirts and a pair of child's size 1 Chelsea boots and only receive a pair of ladies size 7 high heel open sandals that you haven't ordered? No response off email complaint after 4 days. Anyone out there waiting for some sandals??”

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Posted 4 years ago

Matalan is rated 3.6 based on 1,877 reviews