Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“20% off voucher, got a fab little skirt for work.”

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Posted 7 years ago

“Lovely bright clean tidy store. Staff very helpful and kind.”

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Posted 7 years ago

“Easy check out, quick delivery.”

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Posted 7 years ago

“Matalan's friendly website and great customer service made finding gifts for friends very easy and affordable.”

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Posted 7 years ago

“Great value for money, affordable prices and very good quality. I love their homeware.”

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Posted 7 years ago

“They have a great service”

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Posted 7 years ago

“If I can not get an item in store I order online and get the items delivered to my local store for free. Always get a text to tell me my items are ready to pick up in store. Great service I can not fault it.”

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Posted 7 years ago

“Always able to purchase good quality reasonably price goods and the staff are always ready to help”

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Posted 7 years ago

“I have always had my orders quickly sent to my nearest store.It's always nice and easy.”

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Posted 7 years ago

“Good customer service always helpful”

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Posted 7 years ago

“A well laid out store with a good selection of clothing for all ages and homeware. Friendly and helpful staff. Good parking.”

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Posted 7 years ago

“Brilliant online sale and cheap delivery :)”

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Posted 7 years ago

“Store was set out really well and all the staff were really friendly and very helpful”

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Posted 7 years ago

“Happy with Jean's”

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Posted 7 years ago

“Excellent selection of clothes and housewares, good prices in comparison to other online stores, Exellent quality goods. Fast delivery”

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Posted 7 years ago

“Quick delivery, great value, lovely items, definitely buy again”

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Posted 7 years ago

“They item of clothing was very comfortable”

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Posted 7 years ago

“I just collected a click and collect at Constitution St Aberdeen store. Please thank the person who packaged order 25907170. Delighted with packaging - even tissue between each cardigan so little or no creases. Well done Matalan!”

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Posted 7 years ago

“Were very helpful,and the staff were very welcoming.”

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Posted 7 years ago

“The Christmas savoury food hamper as a gift for a family member is excellent value!”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,877 reviews