Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a jumper from them and it was the best thing I ever bought. So thick, comfy and baggy. Loved the colour, price and material. Perfect for winter and just being comfy af!”

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Posted 7 years ago

“Customer service excellent. Variety of goods was to my taste.”

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Posted 7 years ago

“So quick and easy buy on line press click and collect all done”

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Posted 7 years ago

“They made me very happy”

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Posted 7 years ago

“Good quality clothes nice staff”

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Posted 7 years ago

“Great value for money on trend well made for price good fit per size”

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Posted 7 years ago

“Very helpful staff and go out their way to help , even with a faulty item and lost receipt they was able to exchange an item for me”

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Posted 7 years ago

“Really good product info on website clear accurate pictures and quick delivery time”

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Posted 7 years ago

“Wide choice of goods, great prices. Good money saving options. Friendly staff.”

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Posted 7 years ago

“Ordering process smooth and easy. Outstanding variety of items and all of good value. Would heartily recommend them.”

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Posted 7 years ago

“Fab customer service, sales assistants are extremely helpful and friendly.”

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Posted 7 years ago

“choice and value”

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Posted 7 years ago

“My wife was at the shop at Straiton today with our foster baby, 4 staff members in suits probably management were talking to her. Once they heard our story about fostering we were provided with some free gifts completely out the blue for our wee babies”

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Posted 7 years ago

“Excellent fashion for all ages. Recently bought some trousers. Great fit . Very good prices.”

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Posted 7 years ago

“Good choices.excellent service from shop personell it's good to get a smile and a chat whilst being served”

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Posted 7 years ago

“Ordered some Christmas decorations, they came today and they were wrapped in plenty of bubble wrap and were very well protected. Thank you”

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Posted 7 years ago

“This was my first order with matalan. Suit arrived with a hanger and a suit cover. I waited a bit longer than I thought for a delivery but that was not a problem. Will shop again.”

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Posted 7 years ago

“Good quality products. Stylish and affordable.”

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Posted 7 years ago

“Helpful staff and ease around shop.”

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Posted 7 years ago

“Superb customer service in store. Eastbourne sovereign harbour. Online shopping, easy website to navigate, fast delivery.”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,877 reviews