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Matalan Reviews

3.6 Rating 1,858 Reviews

65 %

of reviewers recommend Matalan

Company Reviews

Product Reviews

3.6

Based on 1,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Matalan 1 star review on 19th October 2022

Matalan 2 star review on 3rd November 2021

Matalan 1 star review on 18th June 2021

Matalan 1 star review on 9th June 2021

Matalan 1 star review on 29th April 2021

Matalan 1 star review on 29th April 2021

25

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I am not happy with the self service methods Matalan are now using I am completing a review today as we have encountered a really friendly and helpful member of staff assisting at the till. Sadly I did not take her name so cannot give you a name but we shopped at Merry Hill on the 17th March at around 13.45. What a lovely change to come out of a shop and feel like a valued customer.”

Posted 1 year ago

“Delivery far better than click & collect. Arrived on time will never use click &collect again after being made to wait stupid amount of time plus the till areas a lot to be desired so so untidy. Gone are the days to be served by a nice assistant. Hate the serve yourself who came up with that someone at head office sitting at his desk!!!!”

Posted 1 year ago

“I returned goods bought online yesterday received an email today confirming items returned excellent service”

Posted 3 years ago

“I have always liked shopping at Matalan and found the clothes and non-clothing items in general are good quality and competitively priced. However I would like to query why the online orders for click and collect take two weeks to arrive. It is the same for any item ordered and it must lose lots of sales as many, just as myself, will look elsewhere to get items from other stores which in most cases have the items ready to collect in three to four days - or even less in many cases. I know it's a difficult time for staff safety but it is an extreme delivery time in comparison.”

Posted 3 years ago

“I like to browse Matalan. I bought a king size duvet cover and pillowcases on Saturday . I went to the Christchurch branch. Lovely duvet cover. I would have also bought myself some new ankle boots but because of Coronavirus no one was allowed to try anything on. So I went a few shops up and bought new boots in TK Max instead. They have little socks in TK Max to put on your feet so you can try on shoes. Then you dispose of the socks . Matalan needs to do similar because they are losing trade.”

Posted 3 years ago

“X2teaplates ordered cannot complain about service but my goodness the packaging was very extreme needless to say they arrived intact!!”

Posted 4 years ago

“Easy online purchases and quick delivery. Good choice of kids clothes in store and reasonable price.”

Posted 4 years ago

“Paid compensation of 10 pounds on goods worth 20 pounds and gave 10% discount on other purchased items after agreeing to their mistake by a written apology.”

Posted 5 years ago

“Good selection of clothing. Good quality items when they arrived. Easy to return. Overall good service!”

Posted 5 years ago

“Good selection, good prices, and a pleasant atmosphere inside store”

Posted 5 years ago

“Assistants are mostly happy and cheery. A smile makes all the difference.”

Posted 5 years ago

“reasonably priced items”

Posted 5 years ago

“I was struggling to find something appropriate to wear for a night out with friends. I spent almost the whole day shopping around other high street stores to no avail. Matalan was my last stop of the day, within 20 minutes I had purchased a handful of suitable clothing for my night and my wardrobe in general. Delighted with the range of tops available in store.”

Posted 5 years ago

“All in all everything I purchased was as expected, both in fitting and aesthetic, though I will say that "wide fit" doesn't count for much in the way of shoes from what I can gather. You definitely get your monies worth in what you buy. Shall most certainly be shopping there again!”

Posted 5 years ago

“I'm very satisfied with my purchases good quality at an affordable price.”

Posted 5 years ago

“They have lovely clothes at reasonable prices and great quality! A variety of designs for men women and children !”

Posted 5 years ago

“Ordered online and collected in store. The product was exactly as described and fit perfectly. Really good quality and loved the colours. However on collection the till line seemed really disorganised with no clear direction where to queue and staff were blunt when asked for help.”

Posted 6 years ago

“Bought few clothes for children n partner. Variety online, reasonable price,, good quality, easy shopping experience online and in store.”

Posted 6 years ago

“Good customer service shop Clean.”

Posted 6 years ago

“Usually able to find something good at Matalan, lots worth buying in the sale. They seem to have reduced their menswear section - bring it back please!”

Posted 6 years ago

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Matalan is rated 3.6 based on 1,858 reviews