Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was easy to use and was updated with order. I received email and text confirming delivery. Great service”

Helpful Report

Posted 7 years ago

“They had a 25% sale on Christmas items and clothes which I took advantage of. As a pensioner it was a bonus to save money to put towards other items for my Grandchildren. Thank you Matalan......”

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Posted 7 years ago

“Went into shop for a jacket but didn't have my size in store went on line and got the jacket and found that it could be bought at a discount . delivery zero as click and collect. happy day's”

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Posted 7 years ago

“Good product good price”

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Posted 7 years ago

“I was looking for a suitcase. I found a very reasonable one, it was reduced. I had checked at nearby stores and this was definitely my best option. Satisfied customer.”

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Posted 7 years ago

“The website was clear and the information provided concise and useful. The purchase was quick and easy.”

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Posted 7 years ago

“Last time visited I notice that half items is on different hangers. So needed to looked for right site. No people working on shop floor to get consultation and only 2 people was working on till whe was busy hour. Most items out of stock in my size. Overall not good experience. London,Beckton shop”

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Posted 7 years ago

“The shop is full of amazing deals and they have sells on 95% of the time. Their clothing is at a brilliant price for the quality you get.”

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Posted 7 years ago

“Delivered a very nice product which exceeded my expectations”

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Posted 7 years ago

“Very pleased with our table. It is a bit bigger then we thought but we can put up with that.”

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Posted 7 years ago

“there was lots of variety in their store today, and the sales rails were kept very tidy and accessible- which is rare!”

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Posted 7 years ago

“Goods arrived on time and an easy returns option”

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Posted 7 years ago

“Great selection and value.”

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Posted 7 years ago

“Very easy to order on-line and use the Pick up in Store instead of paying for delivery”

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Posted 7 years ago

“Good quality, and hidden storage is great for clutter.”

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Posted 8 years ago

“Was very happy with the delivery. One of the chairs are a bit wonky but the quality is okay.”

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Posted 8 years ago

“I was really pleased to find the product I was looking for, cheaper at Matalan than elsewhere, even with postage! (However I have since fund the item cheaper still in another store.) I did find the separation between Matalan and Matalan Direct confusing, when it came to placing the order, in terms of delivery charges etc. However, once that was sorted and the order was placed, the products arrived quickly, and we are really pleased with them.”

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Posted 8 years ago

“Very pleased with the overall product including the assembling of it. Except part number 5 did not have any pre made holes so that could have been tricky. That's why I have given 4 stars not 5”

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Posted 8 years ago

“Hi. Happy with the product itself, but when we ordered the chair the delivery said we would be contacted by the courier to let us know when the item would be delivered. Parcelforce tried to deliver without contacting us, and obviously could not deliver. When I contacted the number on the card they left and said they were supposed to call to arrange a delivery day. They told me that they do not do this.”

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Posted 8 years ago

“Haven't assembled our furniture yet as waiting to move into our new house but prices were a bargain and delivery was prompt and easy.”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,877 reviews