“I bought a pair of Penelope natural eyelet curtains for my second bedroom. Pleased with them. Now waiting on the turquoise ones coming into stock so that I can interchange my colour scheme.”
“The delivery was poor. It hadn't arrived when the email said. 2
When I phoned matalan they said it would be picked up in the next 24 hours by parcelforce and they would get in touch with me to arrange delivery 5 mins later they arrived at the door it was by chance that I was in. Parcelforce didn't get in touch with me at all. The table wasn't quite high enough to go over my knees so I added some castors and now it's perfect.”
“I have had 2 recent deliveries from matalan direct and with both deliveries there were mix ups due to lack of communication. However both mistakes have been resolved after a few phone calls to matalan direct, who were very helpful and apologetic . I am happy with my products, I will continue to shop with you and have recommend you to my friends. 😊”
“I was very happy with my armchair and footstools. The delivery service was good too. However I would not have ordered anything at the prices quoted online for delivery to Cornwall , but the nice man at Matalan gave me a special code. Thank you. I am less than 10 miles from my nearest store so I don't understand the eyewatering delivery charges.”
“Speedy delivery, arrived on time and lovely drivers only issue is cost of delivery! £20 when already spending £200+ is a little steep especially as no click and collect option available. Other companies delivery for free or at a reduced fee. Would make me reconsider buying in future.”
“We bought a copper pendent light, which i love! it fits perfectly in the bedroom. Easy to change over and we were able to adjust the length of it no problem.
The reason for not rating the delivery service that highly is, Our parcel was actually delivered to the wrong address (without us knowing) it was only thanks to the kindness of the people who it was delivered too dropping it round to our house meant we received the parcel. I think they use Hermes, who aren't great!
Had the parcel been delivered to our house, then timing wise it was spot on!”
Hello Paul, It is unfortunate to hear that you have encountered issues upon receiving your order. Please accept our apologies regarding any inconvenience caused due to this issues however rest assured one of our customer service team has attempted to contact you in order to get this resolved for you.
