Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,882 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good quality of clothing,kept me upto date on my delivery and is always on time or a day early which suits me.iv returned to purchase from there site and never had any problems.happy customer and have told people they should use there site.”

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Posted 7 years ago

“Matalan has a great range at the moment. Clothing, shoes & homeware. On this occasion I only required pyjamas but I could of spent a fortune in there they have some lovely items.”

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Posted 7 years ago

“Good packaging quick delivery. Good products for the price”

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Posted 7 years ago

“Good service. Excellent website - easy to negotiate. Plenty of choice in design, colour and sizes. very reasonable prices”

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Posted 7 years ago

“Excellent customer service with delivery earlier than expected.”

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Posted 7 years ago

“i just love the clothes they sell and staff are very helpfull”

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Posted 7 years ago

“Excellent value for money”

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Posted 7 years ago

“quality products”

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Posted 7 years ago

“Couldn't find size in store, able to find it online, for cheapher price.”

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Posted 7 years ago

“Great choice of clothes and gifts for christmad”

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Posted 7 years ago

“Perfect PJ set for my husband this Christmas, quick and easy to find and order.”

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Posted 7 years ago

“Excellent selection at affordable prices”

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Posted 7 years ago

“Served by Mr. Joher no. 207 at the Matalan Blackburn Store. He was very helpful he dealt with my order quickly, and made my experience in store good. Many thanks to him”

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Posted 7 years ago

“Very helpful and happy staff”

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Posted 7 years ago

“The items I wanted to order was out of stock so I signed up to get an email when they was back in stock the next day I got the email and ordered everything I needed I will have one happy niece on Christmas morning.”

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Posted 7 years ago

“Delivery on time, great prices and perfectly packed items”

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Posted 7 years ago

“Kept me informed of my order”

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Posted 7 years ago

“Good items + delivery options”

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Posted 7 years ago

“I was looking for gym wear for an older person and the assistant was most helpful and understanding that I did not want to look like mutton dressed as lamb. On another occasion I rang the store and the assistant rang me back to save my hanging on while she went to the warehouse to try to find the article I was enquiring about. Great service!”

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Posted 7 years ago

“Go product range”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,882 reviews