Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“alway good customer service and the meanswear is improving returning to how it used to be a rival to marks and spencer.”

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Posted 6 years ago

“Good value for money good quality and very helpful”

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Posted 6 years ago

“I bought a dressing gown and on getting home found that the tie belt was missing. I didn't want to go back to the shop so I emailed and asked if they could post me a tie. They replied with apologies for the mistake saying that unfortunately I would need to go back to the shop for an exchange but they were sending £20.00 in vouchers for my trouble. What a great response.”

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Posted 6 years ago

“Excellenr range of summer wear. Staff very helpful with good knowledge of stock in store.”

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Posted 6 years ago

“Click and collect no problems”

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Posted 6 years ago

“great value for money”

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Posted 6 years ago

“Lovely friendy store(Hartlepool)Lady on customer sevice Monday around 3.15 sorry didnt get her name is so helpfull,always goes out of her way to help.”

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Posted 6 years ago

“very happy brilliant shop and very friendly staff”

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Posted 6 years ago

“Lovely clothes at a good price”

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Posted 6 years ago

“Lovely clothes at a good price”

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Posted 6 years ago

“Workington store. Michelle and store manger helped with a return query. Both very helpful, pleasant and friendly. Great ambassadors for your shop. Yesterday, the cashier Sid served me. He too was customer friendly and very helpful. Matalan, you have a great bunch of people working for you in this store. It’s good to have people so personable. Thank you to the 3 lovely people in Matalan Workington.”

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Posted 6 years ago

“Items were ordered on-line and delivered to store quickly. Received notification promptly. Staff very helpful when items were collected. Website easy to navigate. Would recommend this service offered by Matalan.”

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Posted 7 years ago

“I purchased some work clothing via Matalans website. It was very easy to use and I chose next day delivery at a very reasonable price. My order arrived at 9am the next day and was well packaged with hangers. Brilliant service”

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Posted 7 years ago

“Ordered some holiday clothes for my children. 2months later & lost receipt I realised my son had grown. Went to local Matalan shop who were more than happy to exchange for the next size up without the receipt. Thankyou Matalan”

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Posted 7 years ago

“we often write reviews when something is bad but I would like to write a review thanking a member of staff. I was in the shop in aintree on the 14th may and was served by an elderly gentleman who was on the till called Norman he was polite caring and made me smile with his kindness. thank you again.”

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Posted 7 years ago

“Brilliant quality and prices ! and the fit is just as it should be for the size you order, like every place should be”

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Posted 7 years ago

“easy to order”

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Posted 7 years ago

“Ordered several things on line. They arrived within 3 days with no problem. Great service.”

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Posted 7 years ago

“Managed to purchase everything I was looking for. I had lost my matalan card and they let me fill in a replacement form right away. Got an email later that day to say the new card was being processed.”

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Posted 7 years ago

“I love going in the store. Its very easy to shop there and Like the experience.”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,877 reviews