“Felt compelled to leave a review for a lovely member of staff in your Trowbridge Store. Her name is Karina and she is always so pleasant and helpful, I felt she deserved to be recognised. An asset to Matalan!”
“I bought a dressing gown and on getting home found that the tie belt was missing. I didn't want to go back to the shop so I emailed and asked if they could post me a tie. They replied with apologies for the mistake saying that unfortunately I would need to go back to the shop for an exchange but they were sending £20.00 in vouchers for my trouble. What a great response.”
“Lovely friendy store(Hartlepool)Lady on customer sevice Monday around 3.15 sorry didnt get her name is so helpfull,always goes out of her way to help.”
“Workington store. Michelle and store manger helped with a return query. Both very helpful, pleasant and friendly. Great ambassadors for your shop.
Yesterday, the cashier Sid served me. He too was customer friendly and very helpful.
Matalan, you have a great bunch of people working for you in this store. It’s good to have people so personable. Thank you to the 3 lovely people in Matalan Workington.”
“Items were ordered on-line and delivered to store quickly. Received notification promptly. Staff very helpful when items were collected. Website easy to navigate. Would recommend this service offered by Matalan.”
“I purchased some work clothing via Matalans website. It was very easy to use and I chose next day delivery at a very reasonable price. My order arrived at 9am the next day and was well packaged with hangers. Brilliant service”
“Ordered some holiday clothes for my children. 2months later & lost receipt I realised my son had grown. Went to local Matalan shop who were more than happy to exchange for the next size up without the receipt. Thankyou Matalan”
“we often write reviews when something is bad but I would like to write a review thanking a member of staff. I was in the shop in aintree on the 14th may and was served by an elderly gentleman who was on the till called Norman he was polite caring and made me smile with his kindness. thank you again.”
