Nicky K
I bought a dressing gown and on getting home found that the tie belt was missing. I didn't want to go back to the shop so I emailed and asked if they could post me a tie. They replied with apologies for the mistake saying that unfortunately I would need to go back to the shop for an exchange but they were sending £20.00 in vouchers for my trouble. What a great response.
5 years ago
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Matalan has a 3.6 average rating from 1,858 reviews

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