“Got my order other day minus an item emailed straight away money received back in my account today fantastic quick service and good quality items I did receive many thanks”
“How can you order 3 large t shirts and a pair of child's size 1 Chelsea boots and only receive a pair of ladies size 7 high heel open sandals that you haven't ordered? No response off email complaint after 4 days. Anyone out there waiting for some sandals??”
“After doing an order and checking reviews to see if there was any chance my order could come early, I was very worried to see so many bad reviews! However I had the complete opposite experience, no money was taken until the order went through and as they were unable to deliver the one item instead of refunding they only took payment for the items that they were providing in the order. My order came very fast and everything was in my order and I'm very happy to have done business with Matalan as usual the clothes are to a high standard and will definitely use them again thank you!”
“Lovely cushions and speedy delivery. After problems with a few orders I have to give 10/10 at last for a hassle free order and really quick delivery.”
“After a few hiccoughs about an order and a few emails re my problem, I have to give Matalan 10/10 for a speedy response and delivery of my order. The order contained cushions and they are lovely - also 5*. A very relieved and happy customer.Thankyou!”
“I always shopped at other p,,,,k stores as I thought good and cheap but over the years I’ve realised that other stores do not offer the quality and reductions that Matalan’s offer in their goods as I’m a very fussy where quality goes and you win me over 1000% thankyou”
“BRILLIANT.......Brill online service and delivery and their summer men’s clothes are sooooo good, I can’t stop buying, it’s good value and style and fit!!”
“I had received items ordered on line, unfortunately cannot return them due to isolation and stores closed, contacted customer service who confirmed they will accept returns once stores reopen providing have receipts”
“ordered a few joggers/sweatpants from there online store and everything went fantastic, waited a few days for confirmation regarding items sent to local store for collection. received email with my order number etc and 4 days later picked my package up. I can not fault anything wrong with matalan or its services.
my advise to anybody that wants there items quicker is go in store and buy as with anything you buy online can be sold out within minutes.”
“I was today, once again served by the lovely and friendly, Denise Stone from the Dalston branch of Matalan. As I am a weekly shopper in this store, I try my hardest to be served by Denise as she is always so professional and can always put a smile on my face!”
“Kristian from the Cardiff high st store was very helpful when we tried to purchase bridesmaids dress he went above customer service to get what we wanted unfortunately we left without buying because they didn’t have the size but advised us to look online.he was pleasant and friendly to all”
“I have done my purchase there two weeks ago for the first time. I am happy and pleased with their quality products and wonderful customer services. Keep up the good work. God bless you abundantly! I am very satisfied. I have done my second order 30th. 11.19 and you shipped it next day looking forward to receive my parcel.”
“To all of you complaining about the call center based in Bulgaria I have to say that we all are stressed daily because of your ridiculousness. As a worker there we have to deal with your awful british accent, indian accent, nigerian accent and many other accents. Do not judge where the call center is in, have a look at your own country since 80% are emigrants and british people (not all) are disrespectful, rude, non stop complaining, permanently unhappy and are all acting like the queen itself. Probably the worst nationality to work with. Try to be understanding, we are young, working for a very low salary, trying to pay for our studying fees, rent and basically living like animals for funny money dealing with your royalty asses DAILY, getting bossed around by managers, licking butts and apologizing for how dumb some clients are!!!!!!”
