Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was easy to use, we found exactly what we were looking for at a reasonable price and it was delivered on time.”

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Posted 7 years ago

“sold me what i wanted”

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Posted 7 years ago

“The service was excellent and good quality items.”

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Posted 7 years ago

“Great sales”

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Posted 7 years ago

“The quality of the chair,excellent value for the money ,we had recently bought another chair from another retailer which was more expensive but we couldnt return it”

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Posted 7 years ago

“GREAT BARGAINS, POLITE STAFF, ALWAYS HAS WHAT I AM LOOKING FOR WHETHER ONLINE OR INSTORE”

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Posted 7 years ago

“The staff went out of their way to help to select a piece of IT luggage so much so that I asked for their names. So many thanks to "Jenni" and "Zoe" at the Wolstanton store....other stores should note how professional these two ladies are....it makes shopping a pleasure even for us men. THANK YOU.”

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Posted 7 years ago

“The oak sideboard was a great buy and good servies by Matalan direct”

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Posted 7 years ago

“Original item delivered was damaged. When I reported this the response was immediate and effective. The replacement item was delivered within days and the issue resolved to my satisfaction”

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Posted 7 years ago

“Bought a top from Matalan but it was the wrong size. Took it back and it was straightforward to change it, despite choosing a different style. No queuing at a special till. Quick and easy.”

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Posted 7 years ago

“Rangwith a query , went above and beyond to help”

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Posted 7 years ago

“Matalan is always the first shop I go to when needing new clothes, night wear and of course their home accessories. They have a huge choice of designs for all ages and very good prices.”

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Posted 7 years ago

“its was right thing and length i needed”

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Posted 7 years ago

“The Allibert garden chairs are excellent and delivery as promised.”

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Posted 7 years ago

“Efficient service, item delivered on time.”

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Posted 7 years ago

“Love my new chairs, came on time.. staff very helpful”

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Posted 7 years ago

“They have a wide variety of items, all of good quality and competitive prices. Their website is easy to use, and they always deliver on time.”

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Posted 7 years ago

“Everything I wanted was in stock, store very clean and well presented, staff very nice and pleasant as always.”

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Posted 7 years ago

“Easy checkout, no hassle collection from store”

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Posted 7 years ago

“Everything u could ever want for urself and ur family can be bought from mataland the quality is good as well as the prices I never have enough time to look at everything”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,877 reviews