Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,858 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great shop, lots of bargains and cheap”

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Posted 7 years ago

“Fab chair on a funky rug!”

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Posted 7 years ago

“Very good delivery. Lots of choice. Really good prices.”

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Posted 7 years ago

“Order goods online and all items were shipped correctly and also sizes were as stated online”

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Posted 7 years ago

“Excellent service easy to order and good communication! Product is better than imagined very happy and a very good price too xx”

Matalan 5 star review on 20th April 2017

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Posted 7 years ago

“Very pleased indeed with our new table. It was easy to fit together and of better quality and finish than expected.”

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Posted 7 years ago

“Fast delivery and delivered on time. Well packed.”

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Posted 7 years ago

“delivered on time and in good order”

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Posted 7 years ago

“Excellent service, fast delivery and the quality of the product is really good.”

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Posted 7 years ago

“Excellent service and goods”

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Posted 7 years ago

“I would certainly recommend you to others. The service and delivery, packing,etc was A1!”

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Posted 7 years ago

“they delivered my order very quickly”

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Posted 7 years ago

“Good quality product”

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Posted 7 years ago

“Had a problem with one set of curtains and they sorted the problem out without any fuss”

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Posted 7 years ago

“Easy ordering. Kept up to date on progress. The courier used (Panther?) was excellent. Would definitely order from Matalan Direct again.”

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Posted 7 years ago

“Had seen item in store so I knew the quality was good. Ordering online was easy and I was kept up to date throughout the purchase and delivery process. I was able to choose a delivery date to suit me and the item was delivered within that time frame.”

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Posted 7 years ago

“Pleased with the item and delivered perfectly”

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Posted 7 years ago

“From ordering online to delivery - all perfect - really happy with table and chairs, price & quality, perfect size for kitchen and looks modern & stylish, just what i wanted”

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Posted 7 years ago

“*Although have not yet had the taps fitted * ! they look and feel brilliant I was very reticent to place this order as it seemed too good to be true . the purchase ,the e-mail contact & delivery were great”

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Posted 7 years ago

“Lovely chair and quick delivery.”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,858 reviews