I recently placed an order, 2 items were out of stock. Matanlan made no attempt to notify me. I paid the asking price but the delivery note gave a different price, which was lower than I paid. When I returned 2 items to the store I did NOT GET my full refund as the cashier said she could only go by what was on the delivery note. I lost money on the refund. The customer service help line is terrible. You are kept holding for ages. The online customer service is so confusing. Why can’t matanlan keep things simpler, why cause so much unnecessary stress, I won’t be ordering anything online from Matanlan again. I still haven’t resolved my refund query yet. I have emailed and tried ringing a few times without any luck. If other retailers can deliver items in a couple of days and Matanlan take over 10 days, there is definitely something wrong with their service.