Appalling on-line service. This is the second time and never again. First time I ordered a rug and they sent a completely different one in both size and design and there was no way to return except store which is impossible without a car so currently unused under my bed. Recently ordered 8 bowls and matching 8 dinner plates, received 8 bowls and 3 plates. What’s the point of sending 8 bowls and 3 plates🤷‍♀️ No response to my e Mail to customer service, phone lines out of action and dinner plates no longer in stock. Again only option is to return to store which without a car is impossible. I definitely will not order from Matalan again, shocking customer service and they will no doubt try blame Covid but their service was appalling long before this. Don’t go there.