I ordered five items on 1st December in the half price sale. I received a confirmation email. Money was taken from my account for £70 I was advised that home delivery would take place between 11-15th December (a long time, but the impact of covid...) I then find an email stating I would get a refund on 3 of the goods I ordered following my return. I had NOT returned any items as I have NOT RECEIVED them. Tried ringing but phonetics are not staffed due to heavy online traffic (????). I have emailed querying what has happened. I have checked website, items are available but now full price - so they ARE in stock. The website states that Christmas delivery deadline has passed!!! The customer experience has been awful. The website terrible and no effort to properly inform customers. I am wondering if this company is going under.