#42001131 Matalan, what a load of rubbish online you are totally out of your depth. I placed an order for 6 items which was accepted and you emailed to say you would inform when despatched....received an email to say the boots could not be sent and you would credit me, so I went on your website to see if they were out of stock......and they were in stock so I ordered them again and paid p&p again......the boots came 1st out of the 2 orders, so I waited a few days and the second order came, but it was not the full order there were 2 items missing so I email cs to ask if they were to be sent separately as when you informed me it had been despatched it was the whole order. The next day i receive an email saying you have received my returned items........I DID NOT RETURN THE ITEMS you did not despatch them I still want the items, i have emailed you regarding this and my email must of gone into the matalan ethos because now you are ignoring my email........very poor cs when this is all over I will not be back as a customer I will take my money else where to a business that are more professional and actually give a good service when I spend my hard earned money with them. I wish I could of given minus 5 star review