Abysmal customer service, wouldn’t even rate it 1 star. I ordered an item on 25th January 2021, was sent an email confirming my order and the money was taken from my account. Weeks went by and I received an email saying my item had been dispatched ... well we’re now nearly mid March and I haven’t received my item. I have emailed the customer service team several times (their phone lines are closed) only to get pitiful responses from their incompetent team. I got one email saying my item was missing and they couldn’t source it so she had sent the money back to me and it would appear in my account 3-5 days ... that was 11 days ago now and no refund. I am still waiting a response to my emails, an apology and my money back. Absolutely disgusted in their lack of service and that they would withhold people’s money in these difficult times