Over £100 worth of items ordered 4 weeks ago. No delivery. Chased numerous times through email and social media. They don't respond and you can't currently call as Matalan have closed their phone lines. Finally an email to say my package has been lost by the courier but instead of resending they are cancelling my order and will refund. The customer service is terrible. Why Matalan are spending budget in a TV sponsorship when they can't get the basics right is beyond me. This company needs to prioritise its spending!
3 years ago
Matalan has a
3.6
average rating
from
1,858
reviews
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