Been twice to collect order. It says click and collect at any till Not true, I wanted to pay for something else by card, and was told I had to queue at self service, and then again in cash to click and collect. Confusing system, everyone hunched up in 2 queuing systems. Not good in these days of covid. Basically forcing you to pay cash if you want to purchase andclick and collect tosave queuing twice. Or to use self service till (which I hate, you do the work and people lose jobs) if you pay by card. Taking off tags yourself. I have arthritis and struggle using these tills. Supposed to be encouraging people to pay by card in these covid days. Self service tills are ok if you want to use them. Matalan are not giving you the choice, to have a cashier help and pay by card. Appalling customer service. You can get through Asda on a saturday morning with a huge trolley of groceries quicker than click and collect and a purchase at Matalan.