Terrible customer service. They sent my wife a dress still with the security tag on. Tried ringing them, waste of time , they just do not answer. Sent their customer service an email. They replied that we should take it back to a click and collect store and get it removed. Excuse me but this was your fault and then you expect us to use our car in our time and our petrol to rectify their fault. No offer to send us a replacement dress and send the other one back. I sent them another email pointing this out to them but obviously they do not read the actual script as they simply offered us a 20% exclusive discount voucher , which incidentally they had already sent us one the previous day as being existing customers. I sent another email to their Managing Director ,Jason Hargreaves as well as customer services. Surprise, surprise get the same reply an exclusive 20% voucher ( one of which we have already received , remember). It is my opinion that this company are only interested in your money , they are not bothered about the service they provide and certainly are not bothered about their customer service. I would recommend that shoppers look elsewhere to other companies who value their customers . There are plenty of alternative companies out there who do value your custom. Use those before you part with your hard earned cash, you have a choice, use it wisely.