The product is really good and very good value. The delivery men were helpful and pleasant. However the actual process for delivery is poor. Although I should have been able to track it there was no link to where I could login to be able to do so. I received a text to say it would be with me shortly (very ambiguous) so I rang only to be told it would be a few more days. I left instructions on how to find our house explaining that the sat nav would take them elsewhere. The delivery men didn't get them. I explained that I worked in a secure area and couldn't use my mobile (the only number I could give you on your website) - again that wasn't passed on. The delivery people had been trying to phone me all day to say that they would be delivering it a day early. Luckily I arrived home just after they arrived. Your web site led me to believe that I could book a 2 hour slot but that didn't happen. When I phoned I was given a site to log onto to track the delivery but it wasn't the right one. So all in all, a good product, helpful and cheerful delivery men but backed up by an extremely poor delivery process.