I ordered a bathroom floor cabinet which was to be delivered by standard delivery. On the day of delivery I received an e-mail stating item was placed on wrong van and they would be in contact to arrange an alternate date. No-one contacted me to rearrange a new date so after a two day wait I contacted the Matalan and the delivery co. to find out when I would rec. my item. I was given a date on the following week and was told I would rec a phone call the day before to confirm delivery and that they would ask the delivery co. to contact me on the day to let me know when to expect the item. I only received a text on the evening before and a text on the morning of delivery stating that they could not give me an approx. delivery time. After waiting in for the whole day I phoned the courier to see where my order was at it was by now 5.00pm they informed me that my delivery slot was between 4-7 pm and that they would give me a call nearer the expected arrival. My item was eventually delivered around 6.15pm. Can't say am impressed by the service but am happy with the item ordered.