The item purchased was not up to standard and sized incorrectly which means I had to go to the trouble of returning it. I received an email telling me when the delivery would be if convenient but as I would be on holiday I asked for the date to be changed and left instructions where the item could be left if I was not in on that date. This email was totally ignored and I received 2 texts whilst abroad telling me they were delivering on the first date. Texts I had to pay for. On my return I found they had tried to deliver although they had had no ok answer from me to the texts and then the whole procedure started again with emails and dates. Not really impressed.