The entire purchasing process felt odd. At the checkout, I thought I would be able to select a date for delivery before paying by adding £2.99 to my bill, but the date and time slot was to be decided about a week later, not selected by me before purchase - what if I was only able to receive the drawers on a certain date and it was not possible for them to be delivered then? I had to pay before finding out - not cool. I was then sent a confirmation email, which felt normal, but then also got a second email saying "Your request (...) has been received by Matalan Direct, and is being reviewed by our support staff." - I did not send a request and nothing happened on this thread, so I found that a very strange part of the order process. I contacted you on Twitter about the named delivery date thing and you called me in response, which again, was weird and strangely invasive. I expect to receive notice if I am going to receive a phone call, and I do not expect contacting someone on Twitter to result in a phone call. Well done for working out who I was and everything, but it was pretty creepy. The guys who delivered the furniture asked me to sign to say that I've refused additional help with the placement/unpacking of my furniture without offering me either of those services, with no explanation as to what I was signing. It would have been great to know that the delivery guys were going to call me 20 minutes before they turned up so that I didn't have to get up before 7am to wait for them on a weekend, when they showed up just before 10am and called ahead. Overall, it was quite a confusing process - you would do well to standardise it in line with other e-commerce companies, or at least in line with Matalan.