1. We weren't called about delivery despite paying extra to be given a 3 hour window. Just a call when the delivery was outside. 2. The delivery turned up and there was a chip in the bed 3. There was a chest of drawers missing from the order, to which we rang to be quoted that we would receive our bed side table in January.... we already had 2 delivered 4. We have rang 3 times due to the mix up and not hearing back, mainly because of the bad reviews I have since read 5. I have tweeted and received a pretty rude reply All in all, for £700 I would not recommend shopping here due to the service. Happy to take your money but when things are wrong very slow.