I ordered two items via matalan direct and opted for the delivery option that allowed me to select a day which costed a little more than standard delivery, I received a call from matalans delivery service to tell me they were delivering on tuesday but I asked if I could choose the day that is most suitable for me as I had paid that option - to be told that they only deliver to my area on Tuesdays. I contacted matalan and they did refund me the difference but I am confused to why this option is even available? The sink I had ordered was just suitable so I contacted matalan to sort how to return the item to be told I would be best off reselling the item myself on an auction site because to return the item would cost me £20!!! which is not stated on the returns information and If I would have known this I would not of ordered with matalan. I couldn't believe that such a reputable company like matalan were telling me to resale the item!? rather than request a refund. As a first time buyer I found the items on site to be a good price and great range but I will not be shopping with matalan direct again and am stuck with a sink that is not suitable!