Used Matalan online on Black Friday ordered to store. Chased goods 4 times eventually got told had to wait a further 48 hours for a reply. Never got a reply rang customer services for 5th time only to be told goods are no longer available and they would process me a refund within 7 days they have already had my money 10 days. This company should be fined for false advertising and taking money under false pretences. I went to the store to try to get my goods in store they had very similar goods at more expensive price but would not issue me a credit note and insisted I pay for my goods in full and get customer services at head office to do me a refund. Never have I ever used a company who cannot refund non receipt of goods or put a credit against more expensive goods. It’s no wonder these stores are closing!! I will never use this company again!!! Their customer services are terrible reading from a script and constantly apologising with no meaning it’s very irritating