I ordered a product from Matalan Direct and money has been taken from my back account and still no sign of product. We even paid additional money to get named day delivery. I have tried 3 times in 2 days and called their customer services department and all 3 times nobody can help me even though I can calling the number supplied by Matalan Direct when placing order. I have also followed this up by sending 3 emails to Matalan Direct and nobody has responded. This has to be the worse service I have ever experienced in my life, cannot even get hold of anybody to complain. SHOCKING, SHOCKING service and cannot wait to order again.