Where to start... i ordered 9 boxes to go into a dresser unit. The first order placed failed to turn up and i found an email saying that i had been refunded- no expaination why! So i reordered..big mistake! I received 4 of the nine boxes and the delivery note said nothing of it being 1 of 2, the company had not made me aware that it was one of two so i called them (bare in mind that by now i had aldo emailed a few times but had received 'generic automated emails' saying that thry would get back to me!) So after a lengthy conversation i was assured that this would be chased up as 'the courier compsny weren't picking up the phone so they had left a voicemail'. Again..nothing! Si i phoned again and another member of staff said that she had refunded me the boxes as they didn't know where they were and i should try placing the order again!!! 'Not likely' i said. Think i've had enough of matalan. I then asked to speak to a superviser who was extrly relictant to come to yhe phone and the telephone rep was asking 'why do you want to speak with a superviser, she can't tell you anything different. Eventually got a call back but still not satisfied i asked to speak to someone higher- after she implied that authorisation came from higher up. 3 days later and i am yet to have a call back. I've never felt the need to write a critcal review before but this company needs to know how poor its service is. Equally customers need to know not to shop here til thry get things sorted!