Really disappointed to find out that when having to return an item (because I felt the colour was not the same as that displayed on the picture) that I had no option but to pay a £9 courier charge for returns. NO option to return to stores which I find ridiculous. All other big stores give you this option and I have NEVER had to pay a fee to return, never mind £9!! It wasn't even a large return but a small package of short curtains for my daughters bedroom. Not impressed at all - so be warned if you're ordering online from Matalan - be really sure about the item you're ordering or face hefty charges.