Have sent several emails outlining poor service and not had a reply to any of them despite asking the email be escalated to a complaint ordered online a pair of shorts to be sent to Scarborough store they never arrived despite an email saying they had been dispatched waited a fortnight emailed first asking where are they ? Never received a reply then rang and was told there was a problem.... really? Wouldn't order them for me and send them for next day delivery "couldn't guarantee it " even though this was 9.30 in the morning cancelled order was promised an email confirming this still waiting ....that was the 21/07/17 didn't get refund until I sent another email on the 42/07/17 no email saying sorry nothing back at all very poor service