I ordered 2 items off Matalan for click and collect on Saturday 15th September, up to the Friday 21st I hadn’t received an email to say it had been dispatched till later that night. So by the Saturday 22nd I contacted customer services to find out what’s happened with my items that I had paid for online and they said they will have to open an investigation on why I haven’t received it yet or why it’s not been delivered to the store. Still to this day Monday 24th September, I still haven’t received my email to collect my parcel
6 years ago
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