I placed an online order Matalan cancelled it saying out of stock. This item was still available to buy online the same day. I phoned C S to be told yes it was available so reordered. Over a week later part of the order was delivered. Again I called C S who blamed the delivery company they said they would look into it and get back to me in three days. I phoned the delivery company who told me they had collected all Matalan had given them so they blamed Matalan. This is terrible service from Matalan and their online delivery system is not fit for purpose. I am out of pocket with only part of my order and Matalan do nothing. What a way to treat a customer. The company they use for delivery are used by much bigger companies and have delivered parcels here often with no problems. I will never shop online with Matalan again .