Will take your money then tell you almost a week later that product is sold out COMPLETELY UNRELIABLE, horrible experience, do NOT recommend I am planning a surprise bachelorette party this weekend and now 8 girls will be left without the specific outfits to celebrate our best friend before her big day. long story short - i placed the order, next day delivery, was confirmed, money taken out of my account - it didn't get dispatched. Kept getting vague answers everytime I called but no one said the order was not ok. Only to get an email now, 8th May that the order IS CANCELLED BECAUSE THE ITEMS ARE SOLD OUT. WHAT??? Full email: I placed an order last week, 2nd of May and paid for next day delivery. The order was meant to get to me (London address) on Tuesday. Yesterday I checked the order progress and discovered that it hasn’t even been dispatched yet! I called twice yesterday (7may) and no one could tell me anything about my order. They had no idea where it was, or when it would be dispatched, not even if the items existed! I keep being told the matter was escalated but NO one is picking up as the ONLY WAY to contact the delivery place is by EMAIL and not phone call – that’s ridiculous! To have to wait 24h-48h for an email reply from your own team on an urgent matter. I was also told twice that I would be emailed and informed of the progress and I never did. I keep having to call and chase your team and am being told nothing. I find it incredible that no one has any idea where these items are and why they are not getting dispatched. The website advertised them as in stock and available for next day delivery. This is incredibly poor service. from Matalan automated mail: Thank you for shopping at Matalan. We are sorry to inform you that the items you ordered have sold out. Please accept our sincere apologies for any inconvenience that this may cause.